Order status and Jeep chat

[Dral97]

Whenever I contact my dealer, they are typically responsive, but more than once they alluded to how busy they are and how many emails they are dealing with.

I try to do a weekly update or less (I'm skipping this week) because I take the 'busy comments' as a slightly passive aggressive way (in a nice way) of letting me know that contacting them too much is a pita.

 

[jd392]

Same with me, I actually gave my salesman a couple hundred dollars in gift cards to go get lunch a couple of different times after about the four month period when I knew it was getting close. To me it was worth it. Probably wasn’t necessary. But I can tell you nobody at the dealership ever seemed aggravated to see me when I walked in to see how my Jeep was moving along, especially my salesman. In fact, It was the opposite, they always greeted me by name. My big worry was it getting sold out from under me once it arrived. I figured if I had skin in the game with my salesman he wouldn’t let that happen. But that’s just me. I had a great experience in Las Vegas at Jeep Only. He even sent me a picture of it still on the trailer about to get unloaded at the dealership. Maybe it’s because of what I did, or maybe it would have happened that way no matter what I did! To me, it was worth it! Funnest vehicle I’ve ever driven! FYI, I ordered November 17 of 2021 and picked it up June 6, 2022.Lol

rh392: I did much the same with my guy at the dealership offering him a coffee card and he is much more responsive since then. I told him when we started I would be highly involved in the process and he's going to call me when the transport truck is coming in so I can take pictures. Darn car is only 100 miles or so away now and I have to wait for the call.

 

[SunTzu]

I wonder if anyone has gone from a lengthy stay reported on the trackers (mine is 114 days in C) to delivery with no changes showing on the trackers? My dealer gave me the VIN about 2 months ago and said I was in D, but no sign of a VIN on the trackers or when talk with Jeep Chat.
I’m getting a bit frustrated with all this!

 

[ek01]

I wonder if anyone has gone from a lengthy stay reported on the trackers (mine is 114 days in C) to delivery with no changes showing on the trackers? My dealer gave me the VIN about 2 months ago and said I was in D, but no sign of a VIN on the trackers or when talk with Jeep Chat.
I’m getting a bit frustrated with all this!

The info showing in the trackers (at least for my order) is NOT CORRECT. Apparently dealers have access to a different system that shows a more current/correct status of the order. For example, all the trackers are showing that my order is in the "C" status (a.k.a. "Order confirmed" in Jeep's own web site tracker) and that there is no VIN. However, the dealer informed me back in August that my order is actually in "D" status and gave me a VIN. Another sign that these trackers are incorrect is that Cryptostickers web site was showing that some 392 orders in 2023 had around 40 days between the order being placed and delivery (I don't think it's possible).

Call your dealer and ask them to get the real order status.

I'm getting tired of this as well. I placed my order on July 3rd and had to take delivery by the end of the year (for tax reasons). Obviously this isn't happening since they haven't even set a built date yet. I purposely kept my options list to a minimum (no XR package, only camera, towing package and dual top options) because I didn't want to be affected by part shortages. Didn't help. As a cherry on top, trade-in values keep plunging and car loan rates keep climbing every month. It's a show.

My buddy ordered a BMW from Germany in August and he is taking delivery in 2 weeks. So it takes BMW less time to build a car in Germany, ship it to USA across Atlantic ocean, clear customs and transport it to FL than it takes Jeep to even schedule a build.

 

[x-X-x-BLADE-x-X-x]

The info showing in the trackers (at least for my order) is NOT CORRECT. Apparently dealers have access to a different system that shows a more current/correct status of the order. For example, all the trackers are showing that my order is in the "C" status (a.k.a. "Order confirmed" in Jeep's own web site tracker) and that there is no VIN. However, the dealer informed me back in August that my order is actually in "D" status and gave me a VIN. Another sign that these trackers are incorrect is that Cryptostickers web site was showing that some 392 orders in 2023 had around 40 days between the order being placed and delivery (I don't think it's possible).

Call your dealer and ask them to get the real order status.

I'm getting tired of this as well. I placed my order on July 3rd and had to take delivery by the end of the year (for tax reasons). Obviously this isn't happening since they haven't even set a built date yet. I purposely kept my options list to a minimum (no XR package, only camera, towing package and dual top options) because I didn't want to be affected by part shortages. Didn't help. As a cherry on top, trade-in values keep plunging and car loan rates keep climbing every month. It's a show.

My buddy ordered a BMW from Germany in August and he is taking delivery in 2 weeks. So it takes BMW less time to build a car in Germany, ship it to USA across Atlantic ocean, clear customs and transport it to FL than it takes Jeep to even schedule a build.

That just tells you we're way behind here in the U.S. when it comes to training effeciently and hard work. Most 3rd world country and any country outside U.S are more willing and motivated to learn and complete the task on anything they do in life. Here in U.S. used to be high quality on anything they made, but that changed long time ago. I'm hoping at least these Jeep Wranglers the most iconic vehicle in the world made in USA are starting to raise the bar again and let the world see what U.S can make and capable of doing. Make America V8 again, lol.

 

[Dral97]

D since August? Oof. That's frustrating.

 

[392OVRLND]

The info showing in the trackers (at least for my order) is NOT CORRECT. Apparently dealers have access to a different system that shows a more current/correct status of the order. For example, all the trackers are showing that my order is in the "C" status (a.k.a. "Order confirmed" in Jeep's own web site tracker) and that there is no VIN. However, the dealer informed me back in August that my order is actually in "D" status and gave me a VIN. Another sign that these trackers are incorrect is that Cryptostickers web site was showing that some 392 orders in 2023 had around 40 days between the order being placed and delivery (I don't think it's possible).

Call your dealer and ask them to get the real order status.

I'm getting tired of this as well. I placed my order on July 3rd and had to take delivery by the end of the year (for tax reasons). Obviously this isn't happening since they haven't even set a built date yet. I purposely kept my options list to a minimum (no XR package, only camera, towing package and dual top options) because I didn't want to be affected by part shortages. Didn't help. As a cherry on top, trade-in values keep plunging and car loan rates keep climbing every month. It's a show.

My buddy ordered a BMW from Germany in August and he is taking delivery in 2 weeks. So it takes BMW less time to build a car in Germany, ship it to USA across Atlantic ocean, clear customs and transport it to FL than it takes Jeep to even schedule a build.

"D" status does not show on the tracker. The VIN will not show on the tracker until the order reaches "D1" status. This is by design, however shoddy that design may be.

 

[392OVRLND]

D since August? Oof. That's frustrating.

Probably not D since August if the order was placed in August.

I ordered August 23rd, and went to "C" status (and received a VON) the same day.

I went to "D" status on October 5th (and that same day, I received a VIN from my dealer as well as an email from Jeep Brand thanking me for my order).

 

[ek01]

Probably not D since August if the order was placed in August.

I ordered August 23rd, and went to "C" status (and received a VON) the same day.

I went to "D" status on October 5th (and that same day, I received a VIN from my dealer as well as an email from Jeep Brand thanking me for my order).

Order was placed on July 3rd (and was visible in Jeep tracker). I emailed the dealer on Aug 19th asking for an update and they said the order is in D status (not sure when it went from C to D, but obviously sometime between July 3rd and August 19th).

 

[392OVRLND]

Order was placed on July 3rd (and was visible in Jeep tracker). I emailed the dealer on Aug 19th asking for an update and they said the order is in D status (not sure when it went from C to D, but obviously sometime between July 3rd and August 19th).

If the dealer entered your email in the system when you ordered, then you should have received an email like this the day you went to D status...

You'll notice my tracker still shows "C" status (and no VIN). My dealer told me just yesterday that I am still in "D" status, because I called to ask him about something else. (Screenshot is from JeepTracker since it shows "days in status," and pulls the data from the Pizza Tracker - Pizza Tracker shows the same thing, without a VIN, but I have my VIN).

Besides "D" status, there are tons of other status codes that the Pizza Tracker does not track (and Jeep does not make consumer facing).

 

[ek01]

If the dealer entered your email in the system when you ordered, then you should have received an email like this the day you went to D status...

You'll notice my tracker still shows "C" status (and no VIN). My dealer told me just yesterday that I am still in "D" status, because I called to ask him about something else. (Screenshot is from JeepTracker since it shows "days in status," and pulls the data from the Pizza Tracker - Pizza Tracker shows the same thing, without a VIN, but I have my VIN).

Besides "D" status, there are tons of other status codes that the Pizza Tracker does not track (and Jeep does not make consumer facing).

Yup, got that email on July 4th:

 

[392OVRLND]

Yup, got that email on July 4th:
View attachment 14739

Then you were likely in "D" status on July 4th... I would have your dealer escalate to Jeep if they have not already, and you should open a case number through Jeep chat if you have not already. A non-XR 392 ordered in July should have been built by now... I have seen others (albeit not very many) that have ordered non-XR 392s as late as September that have been built.

 

[ek01]

Then you were likely in "D" status on July 4th... I would have your dealer escalate to Jeep if they have not already, and you should open a case number through Jeep chat if you have not already. A non-XR 392 ordered in July should have been built by now... I have seen others (albeit not very many) that have ordered non-XR 392s as late as September that have been built.

Already opened a case with Jeep chat. They are totally useless. First they said "Yeah, I see that the build has taken longer than usual, we will research what is happening". The next day they emailed me saying "My name is Cara and I will be monitoring your vehicle order throughout the build process. I have opened this special tracking file under case number <blahblah> to both help ensure your order is given prioritization through to delivery if necessary, as well as to provide you with available status updates along the way. At this present time, your vehicle is in the scheduling phase of the manufacturing process. I will continue to monitor your order for additional delivery updates and I anticipate having further updates to share with you soon." Like I said. Useless.

I didn't know the dealer has any leverage with the factory as far as when the car is built. I just pinged them, but I am not holding my breath.

 

[Dral97]

Yep. I got the Cara email too. The email last Wed or Thur said "Your jeep is in production phase. Your estimated date of delivery is November 12th".

Quite obviously my Jeep didn't show up at the dealer last Saturday.

 

[ek01]

(Expected) response from the dealer: "Once I submit the order to the factory, it is beyond my control.. Im sorry but there's not much information they provide us."

I think this works the same way with pretty much all manufacturers (at the least the ones I've ever dealt with).

 

[Dral97]

My dealer gives me better information. Jeep and Cara just said 'production' phase. My dealer tells me I'm specifically in I phase.

 

[ek01]

My dealer gives me better information. Jeep and Cara just said 'production' phase. My dealer tells me I'm specifically in I phase.

My dealer already told me I am in D status back in August. Zero changes since then.

 

[SFWS3x3]

Ok- For those that ordered before me...Ordered 7/12... I'm hoping yours is built soon.. Now... it's starting to feel a bit like it may happen. The wait continues...

 

[jd392]

Ok- For those that ordered before me...Ordered 7/12... I'm hoping yours is built soon.. Now... it's starting to feel a bit like it may happen. The wait continues...

View attachment 14759

Congrats SFW3-3!: Just a heads up the car will ship before this updates so if you see no movement here track into your person at the dealership. Mine just posted up on the website that it was shipped but lists November 8th as shipping date. You'll get it way sooner than it says.

 

[SFWS3x3]

Congrats SFW3-3!: Just a heads up the car will ship before this updates so if you see no movement here track into your person at the dealership. Mine just posted up on the website that it was shipped but lists November 8th as shipping date. You'll get it way sooner than it says.

Thanks! Congrats on yours as well! Yep. This is my 3rd Jeep/Ram vehicle in the last 2 years. I have a pretty good relationship with my Sales Gal. She’s been great telling me what she sees. Post pics when you get yours!