Order status and Jeep chat

392 XR

Member
Joined
Jan 1, 2022
Messages
21
Reaction score
14
Location
California
Current Rides
2020 Rubicon, 2022 392 on order
11/7 Ordered
11/10 Vin#

11/7 - today
Jeep chat always said “gathering parts”

Today - “Thank you so much for holding. I am showing all of the materials needed to start the build process have been received. The vehicle should be entering the build process very soon.”

I asked does this mean it’s still in D and she said it’s in no status???

Has anyone received this response from Jeep chat about all the parts needed are in? Maybe I caught them at a in between status?
 
FYI on above order
2022 392
Sting Gray
XR
Gorilla Glass
Tow Package
 
Here's my chat, from today, March 4th. I'm finding Jeep Chat less and less useful everyday...

Sarah (3/4/2022, 8:48:34 AM): Congratulations on your new vehicle purchase! I can absolutely look into this here for you. Please allow me a brief moment and I will be back with your new vehicle order update.
Sarah (3/4/2022, 8:52:25 AM): Thank you so much for holding. I am showing that your order is in the scheduling phase of the manufacturing process. The parts required to build the vehicle are being scheduled and as soon as they available and ready, order will be scheduled for build.
Me (3/4/2022, 8:55:17 AM): Please help me understand how this has been the status since last year but we have valid VONs and VINs from orders placed in January and February that are being delivered already. The lack of any information is really quite frustrating, as I ordered the weekend 2022 orders opened - yet more recent orders have been built and delivered and no one can tell me if or when they'll even start building mine.
Sarah (3/4/2022, 8:57:56 AM): This is considered a normal part of the production process. Orders enter into production based on features however we do not have full production entry details. Since the time frames can vary we are not provided timelines. Is there anything else I can assist with today?
 
Here's my chat, from today, March 4th. I'm finding Jeep Chat less and less useful everyday...

Sarah (3/4/2022, 8:48:34 AM): Congratulations on your new vehicle purchase! I can absolutely look into this here for you. Please allow me a brief moment and I will be back with your new vehicle order update.
Sarah (3/4/2022, 8:52:25 AM): Thank you so much for holding. I am showing that your order is in the scheduling phase of the manufacturing process. The parts required to build the vehicle are being scheduled and as soon as they available and ready, order will be scheduled for build.
Me (3/4/2022, 8:55:17 AM): Please help me understand how this has been the status since last year but we have valid VONs and VINs from orders placed in January and February that are being delivered already. The lack of any information is really quite frustrating, as I ordered the weekend 2022 orders opened - yet more recent orders have been built and delivered and no one can tell me if or when they'll even start building mine.
Sarah (3/4/2022, 8:57:56 AM): This is considered a normal part of the production process. Orders enter into production based on features however we do not have full production entry details. Since the time frames can vary we are not provided timelines. Is there anything else I can assist with today?
I have been getting the same exact message up until today they said all parts are in and it should be built soon.
 
Here's my chat, from today, March 4th. I'm finding Jeep Chat less and less useful everyday...

Sarah (3/4/2022, 8:48:34 AM): Congratulations on your new vehicle purchase! I can absolutely look into this here for you. Please allow me a brief moment and I will be back with your new vehicle order update.
Sarah (3/4/2022, 8:52:25 AM): Thank you so much for holding. I am showing that your order is in the scheduling phase of the manufacturing process. The parts required to build the vehicle are being scheduled and as soon as they available and ready, order will be scheduled for build.
Me (3/4/2022, 8:55:17 AM): Please help me understand how this has been the status since last year but we have valid VONs and VINs from orders placed in January and February that are being delivered already. The lack of any information is really quite frustrating, as I ordered the weekend 2022 orders opened - yet more recent orders have been built and delivered and no one can tell me if or when they'll even start building mine.
Sarah (3/4/2022, 8:57:56 AM): This is considered a normal part of the production process. Orders enter into production based on features however we do not have full production entry details. Since the time frames can vary we are not provided timelines. Is there anything else I can assist with today?
Dude! It is like they cut and paste the response from a bank of answers! They put u on hold, they type in “customer is annoyed with timeframe” then they click and drag the canned answer and then forward it to you.
 
FYI on above order
2022 392
Sting Gray
XR
Gorilla Glass
Tow Package
Same as mine. Except for smokers group. No I don’t smoke but felt like having a cup and a cigarette lighter for 30bucks.
 
Update:

Looks like I'm out of "I" phase according to Jeep chat. Now we enter a new phase that I can't seem to find:

"I am showing that your vehicle has been built and is pending installation of additional equipment. This is a necessary step when additional features or optional equipment packages are added to the vehicle. Currently, no Dealer ETA has been provided."

Let's see how long it takes...
 
Here's my chat, from today, March 4th. I'm finding Jeep Chat less and less useful everyday...

Sarah (3/4/2022, 8:48:34 AM): Congratulations on your new vehicle purchase! I can absolutely look into this here for you. Please allow me a brief moment and I will be back with your new vehicle order update.
Sarah (3/4/2022, 8:52:25 AM): Thank you so much for holding. I am showing that your order is in the scheduling phase of the manufacturing process. The parts required to build the vehicle are being scheduled and as soon as they available and ready, order will be scheduled for build.
Me (3/4/2022, 8:55:17 AM): Please help me understand how this has been the status since last year but we have valid VONs and VINs from orders placed in January and February that are being delivered already. The lack of any information is really quite frustrating, as I ordered the weekend 2022 orders opened - yet more recent orders have been built and delivered and no one can tell me if or when they'll even start building mine.
Sarah (3/4/2022, 8:57:56 AM): This is considered a normal part of the production process. Orders enter into production based on features however we do not have full production entry details. Since the time frames can vary we are not provided timelines. Is there anything else I can assist with today?
Same response to me as well. Ordered 11/19. I think we are looking at 6 months.
 
Even more frustrating is waiting for months for it to get built just to have it sitting in the shipping yard waiting to get delivered..........my status now for 3 weeks! Sitting out there getting worn/weathered.
 
Wait-Waiting-Now-waiting-Long-wait-W8-Line-Long-line-GIF.gif
 
Honestly, I think the most accurate information you'll get is from your Jeep dealer. Chat is ok, but I found their information may not be so up to date or accurate or detailed. This is just my opinion, but I think the dealer can see things Jeep chat can't. If you don't like your salesman just ask for a sales manager to update you or get friendly with someone else in sales management.
 
Even more frustrating is waiting for months for it to get built just to have it sitting in the shipping yard waiting to get delivered..........my status now for 3 weeks! Sitting out there getting worn/weathered.
I am at the two months mark of mine sitting. Still no ETA in sight.
 
I am at the two months mark of mine sitting. Still no ETA in sight.
That is simply ludicrous!! I would begin to wonder if they lost the damn thing by now!!
 
That is simply ludicrous!! I would begin to wonder if they lost the damn thing by now!!
Wouldn't be surprised since they just keep saying "The factory has released it and now it is up to the shipping company. Talk with your dealer for updates." and the dealer says "Still sitting in Toledo with no end in sight."
 
I found Jeep chat to be relatively useless during my build process. I think your best bet is to follow up with your dealer. I tried not to bug my too much (I’m sure they’d disagree), but each time I reached out I received the “real” status of my build. By the way, my total time from order to delivery was exactly 23 weeks.
 
Wouldn't be surprised since they just keep saying "The factory has released it and now it is up to the shipping company. Talk with your dealer for updates." and the dealer says "Still sitting in Toledo with no end in sight."
Mine has been ready to ship since January 24th and all I get is the same thing . . . still in Toledo with no shipping date. I'm starting to wonder if Houston is a Jeep wasteland where none are shipping so they're waiting on a full train or truck before lifting a finger. Amazing the manufacturer makes so much money they can afford to have a ton of inventory that's sold but not paid for!
 
Even more frustrating is waiting for months for it to get built just to have it sitting in the shipping yard waiting to get delivered..........my status now for 3 weeks! Sitting out there getting worn/weathered.
My dealer (small town) called me when my 392XR arrived at the shipping yard in Denver. They said it would be another 4 to 6 weeks before they would fill a truck but offered to go get it for me. I wasn't about to wait that long so 125 miles latter I took delivery with 151 miles on it!
 
My dealer (small town) called me when my 392XR arrived at the shipping yard in Denver. They said it would be another 4 to 6 weeks before they would fill a truck but offered to go get it for me. I wasn't about to wait that long so 125 miles latter I took delivery with 151 miles on it!
So were you able to go pick it up at the shipping yard??
 
It’s definitely frustrating. We are at the mercy of a system I don’t understand. Other than your Jeep is in schedule firm status 😂. 4 months, I ordered a 22 TRX and had it in 3 months. I find the Ram Care line is pretty accurate depending on who you talk to and what screens they have access to. They do all FCA. I waited for a Bronco for almost two years so I guess it could be worse.

Thank you to all the members for your diligence in spreading their stories.
 
Back
Top