Order status and Jeep chat

I'd contact dealer and go here and chat with the jeep folks to see what's going on.

FCA Jeep

fcacommunity.force.com fcacommunity.force.com

Every time I contact them, they always ask for my home address and my phone number before they even talk to me about my order. So that makes me think the person you communicated with probably didn't just put it back in your name. From their standpoint you could be a rando trying to take someone else's order so they probably wouldn't just change it.

Sorry you're dealing with this, and it's frustrating you can't get it ironed out. It shouldn't be this difficult honestly.
 
Dral97 said:
I'd contact dealer and go here and chat with the jeep folks to see what's going on.

FCA Jeep

fcacommunity.force.com fcacommunity.force.com

Every time I contact them, they always ask for my home address and my phone number before they even talk to me about my order. So that makes me think the person you communicated with probably didn't just put it back in your name. From their standpoint you could be a rando trying to take someone else's order so they probably wouldn't just change it.

Sorry you're dealing with this, and it's frustrating you can't get it ironed out. It shouldn't be this difficult honestly.
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I just contacted them through the chat - they gave me a Case number and said someone would call me. The person helping me said that It's been in production status longer than normal - so they need to look into it.
 
I told myself that I wasn't going to be one of those people who checks the tracker every day, and here I am checking it every day.
 
Dral97 said:
I told myself that I wasn't going to be one of those people who checks the tracker every day, and here I am checking it every day.
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Don't be surprised is yours ends up looking like mine (without the obnoxious color probably)

1666717862242.webp
 
It's very hard not to look at the tracker. The tracker is also wrong in my case....supposedly. My Jeep has been "In Production" or "E" Status since September 23rd. I called my dealer and he says it's waiting final inspection....and that has been the same status for 3 weeks now. I spoke with Jeep Chat yesterday and they are looking into it.
 

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Calli74 said:
It's very hard not to look at the tracker. The tracker is also wrong in my case....supposedly. My Jeep has been "In Production" or "E" Status since September 23rd. I called my dealer and he says it's waiting final inspection....and that has been the same status for 3 weeks now. I spoke with Jeep Chat yesterday and they are looking into it.
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Hope you get some answers soon. Red looks sexy AF. Nice build.

Edit: Meant to ask, did you go with the XR package?
 
4R73M15 said:
Hope you get some answers soon. Red looks sexy AF. Nice build.

Edit: Meant to ask, did you go with the XR package?
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Me too... Thank you!

Yes. Rubicon 392 XR, One Touch Skyview, Gorilla Glass, Tow Package, Front Camera, Satin Black Grille and some small odds and ends.
1666718625660.webp
 
Well I went ahead and contacted customer service via phone just now. Little bit of a process to speak with someone, but got through. She told me my Jeep was being built since 9/23. (Thanks!) Then said I can use the tracker...(Thanks!) The person yesterday said it had taken too long for the next movement - the lady on the phone today told me it could take as much as 9 weeks. But I am still showing a delivery date of 11/03. I have a case number and according to the woman today they have elevated my case to a "Brand Mentor Case Manager" --- and they will follow up via email w/a status update at some point. LOL. So not too much news....
 
Calli74 said:
Well I went ahead and contacted customer service via phone just now. Little bit of a process to speak with someone, but got through. She told me my Jeep was being built since 9/23. (Thanks!) Then said I can use the tracker...(Thanks!) The person yesterday said it had taken too long for the next movement - the lady on the phone today told me it could take as much as 9 weeks. But I am still showing a delivery date of 11/03. I have a case number and according to the woman today they have elevated my case to a "Brand Mentor Case Manager" --- and they will follow up via email w/a status update at some point. LOL. So not too much news....
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LOL they told me the same thing re: a "Brand Mentor" it's garbage. They don't seem to do anything at all with regard to moving things along or giving more clear status updates.

At this point, I'm with you...not too much news and not much I can do other than try to be patient and just wait. That shit is NOT easy though. o_O
 
4R73M15 said:
LOL they told me the same thing re: a "Brand Mentor" it's garbage. They don't seem to do anything at all with regard to moving things along or giving more clear status updates.

At this point, I'm with you...not too much news and not much I can do other than try to be patient and just wait. That shit is NOT easy though. o_O
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Agreed! And I put my summer car away in less than a month! This kinda blows
 
I really hate having to follow this thread again. 7+ month wait on my '22 XR that I picked up in May and enjoyed the heck out of until August 26th when I was rear ended at a dead stop by _____ (terrible person) at 50 mph.
 
Calli74 said:
It's very hard not to look at the tracker. The tracker is also wrong in my case....supposedly. My Jeep has been "In Production" or "E" Status since September 23rd. I called my dealer and he says it's waiting final inspection....and that has been the same status for 3 weeks now. I spoke with Jeep Chat yesterday and they are looking into it.
Click to expand...
This is what my tracker is lookin' like but my expected delivery date is a bit later. I'll contact my dealer end of this week to find out my status.
 
This just showed up!

Not sure if I should be happy or PISSED!

Only my mom calls me Timothy! 😂
 

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