Order status and Jeep chat

[OrthoDeLo]

Same response to me as well. Ordered 11/19. I think we are looking at 6 months.

Oh I’ve had “Sarah” a few times also. Less and less helpful each time, and got a little cranky when I asked if I had gotten to D1 Status yet... they can’t give status updates supposedly...
STILL waiting.
Good luck on your purchase

 

[XRecon]

So were you able to go pick it up at the shipping yard??

I tried to talk them into letting me drive or ride along but no dice. The dealer had their own drivers.

 

[Staci]

Is it even possible for the sales associate/dealership to receive approximate build date from the factory?

 

[Staci]

Honestly, I think the most accurate information you'll get is from your Jeep dealer. Chat is ok, but I found their information may not be so up to date or accurate or detailed. This is just my opinion, but I think the dealer can see things Jeep chat can't. If you don't like your salesman just ask for a sales manager to update you or get friendly with someone else in sales management.

Can the dealership get an approximate build date from the factory? Anyone know?

 

[stumblinhorse]

Can the dealership get an approximate build date from the factory? Anyone know?

Only after D1 status. Which, in addition to “in transit“, is the wasteland of Jeep orders.

 

[Staci]

Only after D1 status. Which, in addition to “in transit“, is the wasteland of Jeep orders.

Thanks for reply. This stinks bad like cabbage.

 

[scarab]

How accurate is Jeep chat when it comes to the final stage of delivery? AFAIK my 392 is 50 miles away from the dealer, waiting for a truck for over a week. In theory it supposed to be delivered this week but according to Jeep chat it has been pushed by another 10 days. I’m trying to be patient but dealer is kinda ghosting me today and I’m getting a bit nervous.

 

[valen22us]

Update:

Looks like I'm out of "I" phase according to Jeep chat. Now we enter a new phase that I can't seem to find:

"I am showing that your vehicle has been built and is pending installation of additional equipment. This is a necessary step when additional features or optional equipment packages are added to the vehicle. Currently, no Dealer ETA has been provided."

Let's see how long it takes...

I think this would be JB.
Mine hit this status today.

 

[BPS]

Mine is finally on a train and in Texas (I'm in Houston) with an ETA to the dealer of March 28th! I do hope it will arrive sooner but who knows!

Ordered 10/15/21
Completed 1/24/22

 

[Spartan]

Mine is finally on a train and in Texas (I'm in Houston) with an ETA to the dealer of March 28th! I do hope it will arrive sooner but who knows!

Just found out that mine is in Kansas City and should be at the dealer by the end of the week.

 

[jchrisbauer13]

Just found out that mine is in Kansas City and should be at the dealer by the end of the week.

Congrats Spartan.....I just got called by my dealer today and it arrived yesterday!! Will be taking delivery on Saturday. Looks like Missourians getting their jeeps!!

 

[JParkitHere]

11/7 Ordered
11/10 Vin#

11/7 - today
Jeep chat always said “gathering parts”

Today - “Thank you so much for holding. I am showing all of the materials needed to start the build process have been received. The vehicle should be entering the build process very soon.”

I asked does this mean it’s still in D and she said it’s in no status???

Has anyone received this response from Jeep chat about all the parts needed are in? Maybe I caught them at a in between status?

Interesting, I ordered in January, and tried Jeep Chat for the first time today and got the same message. I wonder if that is a good sign? HydroblueXR, glass, tow, hardtop, trailcam, trail tie downs, headliners I believe where all the options I picked.

 

[Spartan]

Congrats Spartan.....I just got called by my dealer today and it arrived yesterday!! Will be taking delivery on Saturday. Looks like Missourians getting their jeeps!!

I bet they came in on the same train. Happy to hear it, bro.

 

[OrthoDeLo]

Mine is finally on a train and in Texas (I'm in Houston) with an ETA to the dealer of March 28th! I do hope it will arrive sooner but who knows!

Ordered 10/15/21
Completed 1/24/22

CONGRATS!

.....but 6+ weeks since completion?

 

[OrthoDeLo]

Interesting, I ordered in January, and tried Jeep Chat for the first time today and got the same message. I wonder if that is a good sign? HydroblueXR, glass, tow, hardtop, trailcam, trail tie downs, headliners I believe where all the options I picked

Oh yeah, I’ve had similar responses....

 

[Alchimyst]

I think this would be JB.
Mine hit this status today.

Yes, it is JB. Mine has been there for 9 days now. Getting old just waiting.

 

[YukonCornelius]

Going to reiterate just how worthless Jeep chat really is:

First, the universal auto-response:
(3/16/2022, 8:54:29 AM): Thank you so much for holding. I am showing that your order is in the scheduling phase of the manufacturing process.
***insert my long winded rant here***
(3/16/2022, 8:59:27 AM): I understand your frustration and I do apologize for the inconvenience, I advise you to contact your selling dealership.
(3/16/2022, 9:01:15 AM): I am really sorry for the inconvenience, I understand your frustration.
(3/16/2022, 9:02:44 AM): I advise you to contact us next week for an update, we will be happy to assist you.

So, next week, I can contact them again, just like I have for nearly six months, and do this all over again...
What's that definition of insanity again?

 

[bhco2002]

I’ve been in this status before and then kicked back to “parts gathering”…only slightly getting my hopes up this time.

ordered 2/7 - sarge green, xr, gorilla, all weather, headliner

 

[rocketship41]

So... I ordered a 392 back in November, it's close to completion and I'm not going to close the deal. Feels like a pretty good price I could pass along to someone. MSRP is 87k ish, and I've got it at 76.5k. Not sure how we could make it work with the dealer, but I'd be up for trying to get someone a good deal. According to dealer, it's close to completion - real close but nobody really knows. If interested PM me.

Sting Grey
One Touch
Black Grille
Front Camera
Gorilla Glass
Trail Management
Xtreme Recon Package
Trailer tow package

 

[Stealth7]

Today I finally moved from a pile of parts looking for more parts to D1:

--2022 392 XR, Hydro Blue, most options other than doors or top
--11/1/21 Order Date
--4/6/22 Ship Date to Dealer

Of course, the 392 must arrive at the Dealer and then ship back across the country to me! Nevertheless, it is good to see some progress and I hope this is the case for many others.