Exhaust Drone

[Keithbickford]

 

[Canadian 392]

View attachment 48567

Precisely

 

[Canadian 392]

Hi Yenori,
Please update the customer group here about what has been done on your end and with Jeep to generate a solution for the drone problem for affected vehicles.

I understand you are have suggested sending a private message, however, I believe (and others will agree) it is in the best interest of the customer base in the USA, Canada and Elsewhere to have the benefit of a Transparent Solution that will benefit all affected vehicles.

Thank you.

Hi Yenori,


Please update the customer group here about what has been done on your end and with Jeep to generate a solution for the drone problem for affected vehicles.

I understand you are have suggested sending a private message, however, I believe (and others will agree) it is in the best interest of the customer base in the USA, Canada and Elsewhere to have the benefit of a Transparent Solution that will benefit all affected vehicles.

Thank you.

 

[Canadian 392]

Hi Yenori,


Please update the customer group here about what has been done on your end and with Jeep to generate a solution for the drone problem for affected vehicles.

I understand you are have suggested sending a private message, however, I believe (and others will agree) it is in the best interest of the customer base in the USA, Canada and Elsewhere to have the benefit of a Transparent Solution that will benefit all affected vehicles.

Thank you.

Hi Yenori,
Another follow up here. We have not heard back from you or Jeep Cares.

Please update the customer group here about what has been done on your end and with Jeep to generate a solution for the drone problem for affected vehicles.

I understand you are have suggested sending a private message, however, I believe (and others will agree) it is in the best interest of the customer base in the USA, Canada and Elsewhere to have the benefit of a Transparent Solution that will benefit all affected vehicles.

Thank you.

 

[Canadian 392]

Hello, everyone! If you are currently experiencing this concern and would like our assistance, please do not hesitate to send us a private message.

Yenori
Jeep Cares

Hi Yenori,
Another follow up here. We have not heard back from you or Jeep Cares.

Please update the customer group here about what has been done on your end and with Jeep to generate a solution for the drone problem for affected vehicles.

I understand you are have suggested sending a private message, however, I believe (and others will agree) it is in the best interest of the customer base in the USA, Canada and Elsewhere to have the benefit of a Transparent Solution that will benefit all affected vehicles.

Thank you.

 

[gwang1cn]

I had the same drone problem at the low speed espesically downward. That is the reason I installed the MF Exhaust (Rock Crawler version), the drone had gone (at least I do not notice it anymore). And the new MF Exhuast sounds much better than OEM.

Colin

 

[TEAMSLO]

Same results here as above. Just installed my magnaflow rock crawler today and super happy with it. No more drone that I notice, and the tone is much better. Only loud'ish when you want it to be.

 

[Brutus 392]

My 24 has a slight drone , drives my wife crazy. Anyone know why some have drone and others don't ?

 

[Canadian 392]

My 24 has a slight drone , drives my wife crazy. Anyone know why some have drone and others don't ?

An excellent question. There appears to be varying degrees of drone severity in the customer base.

Jeep has refused to provide any info about.

Dealership shop foreman has asked Jeep how to fix it instead of randomly “throwing parts at it”.

Jeep basically told the shop foreman and myself to go away.

Unacceptable.

 

[JeepCares]

Hello @Canadian 392!

At this time, we recommend you message us individually for us to better determine next steps regarding your vehicle. Thank you!

Hannah
Jeep Cares

 

[Keithbickford]

Hello @Canadian 392!

At this time, we recommend you message us individually for us to better determine next steps regarding your vehicle. Thank you!

Hannah
Jeep Cares

This is their attempt to make you think you’re the only one experiencing the issue.

 

[Canadian 392]

Hello @Canadian 392!

At this time, we recommend you message us individually for us to better determine next steps regarding your vehicle. Thank you!

Hannah
Jeep Cares

Yenori and Hannah,

You and your collogues keep asking me to contact Jeep Cares directly, even though I have repeatedly explained I am a Canadian customer. You then reply with the same scripted response you just sent me. I must say, this is very unhelpful.

Also, as you and Jeep Cares are aware, We are waiting on the forum to hear back from you about a Transparent Solution for the drone for All Customers.

In my posts on the forum (which Jeep Cares has still not addressed) I stated:

"Hi Yenori,
Another follow up here. We have not heard back from you or Jeep Cares.

Please update the customer group here about what has been done on your end and with Jeep to generate a solution for the drone problem for affected vehicles.

I understand you are have suggested sending a private message, however, I believe (and others will agree) it is in the best interest of the customer base in the USA, Canada and Elsewhere to have the benefit of a Transparent Solution that will benefit all affected vehicles.

Thank you."

Please Respond to the customer base on the forum.

Thank you.

 

[I-10]

Hello @Canadian 392!

At this time, we recommend you message us individually for us to better determine next steps regarding your vehicle. Thank you!

Hannah
Jeep Cares

I messaged with Yenori several weeks ago and let her know my 392 was at the dealership last week for the drone and Jeep cares never followed up with me. Dealer says normal for the 392.

 

[Canadian 392]

I messaged with Yenori several weeks ago and let her know my 392 was at the dealership last week for the drone and Jeep cares never followed up with me. Dealer says normal for the 392.

Interesting. My shop foreman says abnormal drone to the extent his work order states, “loud and untolerable” drone. Then Jeep turns around to say it was designed to drone like this, and for me and the dealership to go away.

On the other hand, other 392s do not have a drone problem. This demonstrates affected vehicle with serious drone are indeed problematic, atypical and not characteristic of the vehicle.

We need Jeep to admit to this and provide a transparent solution. I do have the dealership shop foreman admitting to it, in writing.

 

[@JC]

Interesting. My shop foreman says abnormal drone to the extent his work order states, “loud and untolerable” drone. Then Jeep turns around to say it was designed to drone like this, and for me and the dealership to go away.

On the other hand, other 392s do not have a drone problem. This demonstrates affected vehicle with serious drone are indeed problematic, atypical and not characteristic of the vehicle.

We need Jeep to admit to this and provide a transparent solution. I do have the dealership shop foreman admitting to it, in writing.

They ship all the defective ones to Canada.

 

[zmpm01]

Has anyone had anything RESOLVED BY JEEP CARES??

 

[Canadian 392]

Has anyone had anything RESOLVED BY JEEP CARES??

Excellent Question, zmpm01, and thank you for asking.

NO. JEEP CARES HAS NEVER RESOLVED ANYTHING TO DATE FOR ME.

 

[JeepCares]

Hi Yenori,


Please update the customer group here about what has been done on your end and with Jeep to generate a solution for the drone problem for affected vehicles.

I understand you are have suggested sending a private message, however, I believe (and others will agree) it is in the best interest of the customer base in the USA, Canada and Elsewhere to have the benefit of a Transparent Solution that will benefit all affected vehicles.

Thank you.

Hello! Our team is located in the United States and is only able to assist customers within the US at this time. Please call 800-465-2001 to connect with the Canadian customer care team. Thank you!

Yenori
Jeep Cares

 

[I-10]

Hello! Our team is located in the United States and is only able to assist customers within the US at this time. Please call 800-465-2001 to connect with the Canadian customer care team. Thank you!

Yenori
Jeep Cares

Yenori,

I have connected with Jeep Cares and did not get a resolution. I originally reached out to you on this forum. I sent you the requested information you asked for, which included the future date of my service appointment. It took over two weeks for my vehicle to be seen by a tech at the dealership. Which was a good thing for Jeep Cares because that gave them the time to finally have my vehicle assigned to a Jeep Cares rep. The dealer tech gave his insight (normal for vehicle) but no other resolution was offered by Jeep Cares. The rep has not followed up with me. While at the dealership I wanted several concerns addressed. The dealer addressed 2 of the 5 concerns.
1. They fixed my Off road pages that weren’t opening. (Fixed)
2. Valve cover paint peeling, They are ordering replacements to be installed. (Dealer is call when parts are in)
3. Drone noise when decelerating. (Dealer says Normal for vehicle.)
4. Aux switches have been unavailable for days. (The dealer has tested the battery and it is good. )
5. I have noticed the Hemi tick getting louder so I asked for a professional opinion as to whether it was detrimental. (Dealer says three different listened and said it is normal for the vehicle.)

From my experience I asked for Jeep Cares assistance on the drone issue and would have thought since they were involved they would have looked at all the items of concern but I have not heard back on any.

 

[I-10]

Yenori,

I have connected with Jeep Cares and did not get a resolution. I originally reached out to you on this forum. I sent you the requested information you asked for, which included the future date of my service appointment. It took over two weeks for my vehicle to be seen by a tech at the dealership. Which was a good thing for Jeep Cares because that gave them the time to finally have my vehicle assigned to a Jeep Cares rep. The dealer tech gave his insight (normal for vehicle) but no other resolution was offered by Jeep Cares. The rep has not followed up with me. While at the dealership I wanted several concerns addressed. The dealer addressed 2 of the 5 concerns.
1. They fixed my Off road pages that weren’t opening. (Fixed)
2. Valve cover paint peeling, They are ordering replacements to be installed. (Dealer is call when parts are in)
3. Drone noise when decelerating. (Dealer says Normal for vehicle.)
4. Aux switches have been unavailable for days. (The dealer has tested the battery and it is good. )
5. I have noticed the Hemi tick getting louder so I asked for a professional opinion as to whether it was detrimental. (Dealer says three different listened and said it is normal for the vehicle.)

From my experience I asked for Jeep Cares assistance on the drone issue and would have thought since they were involved they would have looked at all the items of concern but I have not heard back on any.

Crickets