@Tell3131 Well stated…. Slow clapping and then high five. It’s not the tax amount.. and the fact “I have to pay it anyway”…duh…. It’s the principle of these asshats thinking they can just force you to swallow whatever pill they are pushing because you want this badass vehicle. Couldn’t be more wrong!
Another slow clap and then high five. You get the point @OffRoadPatriotThey said the tax change was because people weren't registering their Jeeps where they said they were going to, and somehow, Jeep was charging Granger for it. That doesn't make sense to me, but it's taxes and government
- The sales tax thing is the big change, and makes things more difficult for most people buying out of state. They don't establish relationships with each state and county they sell in, so they just take your money up front, and then mail you back a check later for you to pay your taxes when you go to register - it's still 100% on you to pay them, and if there is a problem with the way they make out the check or it gets lost in the mail or whatever, good luck. In states like Colorado where you could normally avoid the nightmare of visiting the DMV in person and just register online, that means you now have to make a reservation to visit the DMV in person, find a physical address for Granger to put on the check (even though they mail it to you), and hope that everything goes smoothly during your first visit and you don't have to go back to Granger to have something on the title or check corrected and schedule another appointment. It's much easier if you can just do everything online. It shouldn't cost you any more, it's just timing and hassle.
- The 14-day pickup requirement could be an issue for some. They won't let you pickup the vehicle the first week after it comes in because they want time to process the paperwork, clean the Jeep, etc.. But now they want you to pick it up before 14 days, so you basically have 1 week to pick it up, and they won't tell you what week that is until a day or two after it arrives on their lot. For people coming from out of state, that makes it difficult to plan, especially when they don't provide good status of the build (part their fault, part Jeep's fault).
. At least it's a reason.
I could see the 14-day rule being a result of people ordering a vehicle and then not coming to pick it up. Granger can't sell it because it was a custom order, but they haven't been fully paid for it either, so they want to set some kind of time limit.
I think Jaaack's point is, previous orders should be grandfathered in and the new terms should be for new orders. It can be frustrating for a buyer who has been waiting months when the terms change AFTER you made an agreement.
My biggest concern with Granger was that they took my custom ordered Jeep that I had waited over 7 months for on a joy ride before they would let me pick it up (over a week after it arrived), and wanted to keep it even longer. They put 57 miles on it and there were scrapes and dents on the skids. I will do much worse to it, but it should have been me breaking it in and scratching it up.
Technically they don’t collect sell tax - they only make you pay it to them, and then they ask YOU whom to pay it to. They don’t even do due diligence to find out that even though there is software that helps with that. They only make it difficult on customers.
Wow, you had the exact same experience I did. I was giving Eric the benefit of the doubt and wasn't going to bring up my interactions with him here. I don't know what's going on in his life, and maybe my experience with him was not the norm. However, your described interactions with Eric are almost exactly the same as mine. He didn't reach out to me until the week after my vehicle came in and got mad at me for already having booked flights and hotel (after I coordinated with the sales team). Then he got mad at me because he didn't know who to make the tax check out to and I had to go do his job for him. He was very unpleasant to work with and I would choose a different dealership to not work with him again.
Eric’s name was mentioned in the forums before as being rude and unprofessional.
I have my In-Transit Title right now. They sent it to me in the mail after they received funding from my lender. I have yet to go to my DMV to register it. Theoretically, I could sell it right now.
Did they include your state taxes in the amount/funding from your dealer and sent you a check made out to your DMV? Oh I see we are neighbors. . . Go Chiefs (although probably not very far this year, lol).
Yes. They sent me the in-transit title with the tax check. I get what @dan392 is saying too. They also "undercharged" me as well. I.e., they charged the incorrect sales tax amount when I even told them Johnson County Kansas. Not that big of a deal. But, I will have to cover the rest in a personal check. Kind of defeats the purpose. I guess they just want documentation. But, I agree, it's usually the buyers choice if they want to include sales tax into the loan. And, not a requirement.
PM sent. I'm going to abstain from chiming in on this thread about the policies/etc ... but hope that we can discuss any of your concerns and may be a good fit. Hell I just got ROASTED on the FB group for our policies not being a good fit for another customer, so, it's all about communication and finding a good match it seems !
Thanks @AnthonyRI for the further discussion today. Your time and openness regarding the Mark Dodge buyer / ordering process was well received. Thanks to @Tell3131 and all the others for their openness regarding their buying experience with whoever that was. The sharing of information (whatever the subject in this community) is invaluable and thanks again to everyone!
Eric is the tool that made me gave up on my 392 order as well. My jeep came in. They said I have to pay tax on it now. I was fine with it. The problem was , Eric wanted not more nor less than 5000 for tax. My tax ( state/county/city) adds up to 7,8% which is higher than "exactly" 5k on a 85k car. I tried to explain to him the car wont get registered if the check they send to DMV is short and AZ DMV wont take partial payments. He either has to calculate the exact or correct tax , collect it from me and send it to DMV in my name, or let me pay the tax directly. He would not have it..all he wanted was 5000 on top of the negotiated price of the car. The guy is an illiterate idiot that has no common sense. I said fuck it, I forfeited my deposit, turned around and ordered a 392 from Mark Dodge.
In South Dakota we don't pay sales tax at a SD selling dealer so I'm certainly NOT going to do it an out of state dealer. You go pay your own taxes at the county assessors office for every type of vehicle (car, motorcyle, boat, offroad, etc). I've had great experiences with Granger for all 4 of the vehicles we've bought there but they're off my list now unless they change their tax policy back.
Just a note on the Montana LLCs there was a period of time where Stellantis was just flat out cancelling factory sold-orders if they were for Montana LLCs. So a few dealers, Mark Dodge included, figured best to not order under those. Mark Dodge can still SELL to one, but you cannot ORDER in one if the rest of your info is a different state. That being said, if you change the name/address from order to delivery, you lose price protection. BUT losing price protection is less $$ than paying sales tax, in most states, etc.
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