BEWARE: 392 Engine warranty denied at 2,100 miles by Jeep/Stellantis

[OldVetteGuy]

I really can't believe all the ill will on this thread. The real issue here is: Is it possible the oil deteriorated in 2 years this badly causing a catastrophic fail of his 392? If this is truly the case the Penzoil is total crap and doesn't belong in a brigs and straton lawn mower engine.

Also, Stellantis taking this position is total BS too. This is not the JL Wrangler forum where I would expect this crap, I would like to think we here on the 392 forum are more intelligent and less judgemental and more supportive!

I ask all of us to have just a bit of compasion for the OP and give him the benefit of doubt. I can tell you no one wants trash their 100k vehicle because they might have missed something they didn't think was important. Hindsight is always 20-20!

 

[Spectre]

I really can't believe all the ill will on this thread. The real issue here is: Is it possible the oil deteriorated in 2 years this badly causing a catastrophic fail of his 392? If this is truly the case the Penzoil is total crap and doesn't belong in a brigs and straton lawn mower engine.

Also, Stellantis taking this position is total BS too. This is not the JL Wrangler forum where I would expect this crap, I would like to think we here on the 392 forum are more intelligent and less judgemental and more supportive!

I ask all of us to have just a bit of compasion for the OP and give him the benefit of doubt. I can tell you no one wants trash their 100k vehicle because they might have missed something they didn't think was important. Hindsight is always 20-20!

Bravo! I believe it's been awhile since we have heard from the OP which makes me hopefully think stalantis may have stepped up but wished not to set a president! At least it makes me feel better if that was the
Case! FCA took insane care of me when we had our first JL that had steering issues and I felt obligated to keep the Lid on it in appreciation!
But it ain't FCA anymore!

 

[riverjeep]

Basically you just proved my point by being someone having cardinal knowledge about the ins and outs of maintenance issues and how they work!!!
People have lives bud I've been driving over 50 years and not once in my life have I ever heard of such a thing like we've been discussing here! I found an auto repair facility in flushing Queens for over 12 years working with many many dealers and there warranties! I was a heavy equipment operator for many years after that working on heavy duty diesel equipment that half of those machines have the same oil in them for years and did not receive proper maintenance but yet they ran along I'm honestly wondering why your position is doing nothing other than hurting one of our members if you had something to say that wasn't helping him get his truck back fixed you should have kept your opinions to yourself you're obviously here for a purpose that is more self-serving than anything else!!
Considering you're older than me I'm sure you remember the Little rascals and then the infinite words of spanky it's time for you to scram!!! With that please have a safe holiday to you and yours!

Edit - Actually I apologize to you if any of my comments have been offensive, never my intention, best of holidays to you and yours.

 

[riverjeep]

I really can't believe all the ill will on this thread. The real issue here is: Is it possible the oil deteriorated in 2 years this badly causing a catastrophic fail of his 392? If this is truly the case the Penzoil is total crap and doesn't belong in a brigs and straton lawn mower engine.

Also, Stellantis taking this position is total BS too. This is not the JL Wrangler forum where I would expect this crap, I would like to think we here on the 392 forum are more intelligent and less judgemental and more supportive!

I ask all of us to have just a bit of compasion for the OP and give him the benefit of doubt. I can tell you no one wants trash their 100k vehicle because they might have missed something they didn't think was important. Hindsight is always 20-20!

If any of this comment is directed at me you and the OP have my sincerest apology. I have only given my opinion and in no way did I intend to insult anyone.

 

[Viking Jeeper]

I am not "in charge" of the forum but I do have a banner that should give you a clue that I have a role in it. Everyone here needs to stick to useful posts and simply ignore what you dont like so you are not tempted to post some shit that will make things worse. EVERYONE.

 

[riverjeep]

I am not "in charge" of the forum but I do have a banner that should give you clue that I have a role in it. Everyone here needs to stick to useful posts and simply ignore what you dont like so you are not tempted to post some shit that will make things worse. EVERYONE.

Roger that!

 

[Spectre]

Edit - Actually I apologize to you if any of my comments have been offensive, never my intention, best of holidays to you and yours.

No worries sir! I also apologize and the same to you and yours

 

[Boo392]

Bravo! I believe it's been awhile since we have heard from the OP which makes me hopefully think stalantis may have stepped up but wished not to set a president! At least it makes me feel better if that was the
Case! FCA took insane care of me when we had our first JL that had steering issues and I felt obligated to keep the Lid on it in appreciation!
But it ain't FCA anymore!

I haven't heard anything from Stellantis and don't expect to. Ironically, I still do not have the Jeep. After Larry H Miller replaced the engine it would not start. I took it to 2 local shops, one being a dealer, per their direction and neither could fix it. The dealer told me to take it back to LHM where it has sat for 2 weeks without a single phone call. It's pretty unbelievable at this point, I have been dealing with this since April.
If I hear anything from anyone I will certainly let you all know but right now I certainly don't date hold my breath.

 

[Boo392]

Yo Boo did your advanced oil life safety system inform you your oil was no longer protecting your engine???

No, nothing like that. I am sure the dealership would have brought that up or at least Stellantis.

 

[Boo392]

Bad ass truck!! Be careful!! and yes it was pointed out to me also when I bought my redeye but let's face it that is a whole different ballgame!!
Lol please enjoy your holidays and that TRX

The Sales team at Mark Dodge did tell me when I picked up my TRX and JL 392. "To make sure you get the oil changed at 6/months or 5000 miles to avoid any issues with warranties." Over here it is about a $110 at the dealership. they send out coupons that expire and the end of the year that I just print and leave in the car...

Ironically I picked up a TRX and the 392 same day as well. Fun while they lasted but the last Stellantis vehicles I'll ever buy after the way I was treated.

 

[The Judge]

never heard of such a thing before. If such policy existed no one would buy a new car. Just have an attorney draft a letter

 

[Boo392]

Oh, wow, you are 67! Well I'm 68 and have been a car guy since my early teens, guess my opinion trumps yours then.

Look I'm not debating how long oil lasts, only that a failure to follow the manufacture's maintenance guidelines sets you up for warranty claim denials. Do I think the lack of maintenance caused the failure, I have no idea. Is it coincidental or causal, I have no way of knowing reading a thread on an online forum.

And, I will say it again, who the hell buys a $100,000 vehicle and doesn't change the oil for 2 years?

Obviously, that is me Spectre. I bought a $100,000 vehicle and did not change the oil for nearly 2 years. I have no excuse other than I travel a lot. It sat in the garage for the first year of its life. I drove it sparingly the second year and never thought about it in those 2,100 miles as the light never came on. There is no sticker in the dash on a new vehicle. Even though it is 2025 the vehicle does not alert you when 6 months is getting close. Still, I understand that it is my responsibility.
The dealers never thought about it either when I took it in multiple times during those years. I am not sure what else you want me to say. It happened. I owned it. Ribs are numb at this point but keep kicking if you need to, I knew I would get some of that, but I also knew that I would get constructive feedback and I appreciate that.

 

[riverjeep]

Obviously, that is me Spectre. I bought a $100,000 vehicle and did not change the oil for nearly 2 years. I have no excuse other than I travel a lot. It sat in the garage for the first year of its life. I drove it sparingly the second year and never thought about it in those 2,100 miles as the light never came on. There is no sticker in the dash on a new vehicle. Even though it is 2025 the vehicle does not alert you when 6 months is getting close. Still, I understand that it is my responsibility.
The dealers never thought about it either when I took it in multiple times during those years. I am not sure what else you want me to say. It happened. I owned it. Ribs are numb at this point but keep kicking if you need to, I knew I would get some of that, but I also knew that I would get constructive feedback and I appreciate that.

I apologize if I was one of the ones who kicked you while you were down. Thanks for sharing with all of us and may you put this behind you and enjoy your 392!

 

[Winston]

Obviously, that is me Spectre. I bought a $100,000 vehicle and did not change the oil for nearly 2 years. I have no excuse other than I travel a lot. It sat in the garage for the first year of its life. I drove it sparingly the second year and never thought about it in those 2,100 miles as the light never came on. There is no sticker in the dash on a new vehicle. Even though it is 2025 the vehicle does not alert you when 6 months is getting close. Still, I understand that it is my responsibility.
The dealers never thought about it either when I took it in multiple times during those years. I am not sure what else you want me to say. It happened. I owned it. Ribs are numb at this point but keep kicking if you need to, I knew I would get some of that, but I also knew that I would get constructive feedback and I appreciate that.

Boo, I am also sorry for judging your post and missing the point you wanted to make. If you do end up keeping the 392, I hope you’ll find value in this forum with the knowledge and expertise the owners have.

 

[Maui73]

@ Boo392. So sorry this happened to you, that just sucks. I really hope you get a good and fair outcome. Both the old and new engine are technically yours, right? Why did LHM ship out the old engine? Now no one can examine it. They're hiding something, lol. Also, you could have parted it out or put it up as a very very nice display.

Btw, my 392 have oil leaks already. I took it in for an electrical issue and the service guy pointed out a crank shaft seal leak (then at a later time, I also discovered another leak close to and above the oil filter location).

They wanted to schedule to fix it already. I said don't touch it! It's so new! Lol. I don't want the transmission dropped at 500 miles! When I got home, I checked the leak location they pointed out, and it's literally dry to the touch. I shined my led light at the spot, but still everything looked dry, no sticky dust, nothing. I said this to the service advisor, and he said as long as it's not dripping oil on the floor and the engine doesn't dry out of oil, I'm fine and they'll cover the fix under warranty when I decide to have it fixed in the future. I saw they put the leak and that I denied to have it fixed in the receipt I got for the electrical issue.

Based on my 392 manufacture date, it's been sitting for 7 months before I bought it with just 48 miles on it. No one at the dealer told me to change the oil, lol. Jeep radio and app said I have 100% oil life. I wonder if the Pennzoil failed and caused the crank shaft seals to shrink or crack. Should I switch back to my trusted and favorite Mobile 1? I don't have to use Pennzoil, right? I have two cars that I don't use, I just start them twice a week to charge the battery, last oil change on both was Oct 2023, parked outside, they both use Mobile 1, and they start fine every time.

 

[Spectre]

Obviously, that is me Spectre. I bought a $100,000 vehicle and did not change the oil for nearly 2 years. I have no excuse other than I travel a lot. It sat in the garage for the first year of its life. I drove it sparingly the second year and never thought about it in those 2,100 miles as the light never came on. There is no sticker in the dash on a new vehicle. Even though it is 2025 the vehicle does not alert you when 6 months is getting close. Still, I understand that it is my responsibility.
The dealers never thought about it either when I took it in multiple times during those years. I am not sure what else you want me to say. It happened. I owned it. Ribs are numb at this point but keep kicking if you need to, I knew I would get some of that, but I also knew that I would get constructive feedback and I appreciate that.

I'm still in your corner brother! Unfortunately I let my anger steer me sometimes when I see such injustice in situations like this and I still feel your pain. You have nothing to blame yourself for except not truly understanding the insane
Task jeep feels they can burden people with due to there engineering incompitense! If they ordered a striped short block I'm wondering if they used the same oil pump from the original motor which I have
Issues with if they did but two places still couldn't get it going which in itself tells a story longer then I'm sure you want to hear!! So so sorry to hear your still dealing with this and please know there are so many great people here who have been upset
How you have been treated!!
Please try and enjoy the holidays my friend and just know I'm still there in spirit pulling for ya!!

 

[Warped]

I haven't heard anything from Stellantis and don't expect to. Ironically, I still do not have the Jeep. After Larry H Miller replaced the engine it would not start. I took it to 2 local shops, one being a dealer, per their direction and neither could fix it. The dealer told me to take it back to LHM where it has sat for 2 weeks without a single phone call. It's pretty unbelievable at this point, I have been dealing with this since April.
If I hear anything from anyone I will certainly let you all know but right now I certainly don't date hold my breath.

Seriously? They can't get a new motor to run in an essentially new Jeep? Man, $100K Jeep, Probably $10K in a new motor and it still sits at a shop not running. You, sir, have been more than patient, honest, and cool about it. I have no idea what it takes to get your Jeep up and running, but I truly feel for you and what you are going through. I would be contacting Jeep's CEO directly and talking to him about how after a warranty is denied and you are willing to pay for a new motor, shops can't get it running. My best wishes for a Christmas miracle for your Jeep.

 

[Spectre]

Seriously? They can't get a new motor to run in an essentially new Jeep? Man, $100K Jeep, Probably $10K in a new motor and it still sits at a shop not running. You, sir, have been more than patient, honest, and cool about it. I have no idea what it takes to get your Jeep up and running, but I truly feel for you and what you are going through. I would be contacting Jeep's CEO directly and talking to him about how after a warranty is denied and you are willing to pay for a new motor, shops can't get it running. My best wishes for a Christmas miracle for your Jeep.

YO BOO392, it's time for Davie to show Goliath! hopefully the fine fine members of this form will join me and helping people in need we should no longer be pushed around by corporate animals like stalantis and they're constant lies due to their inferior products.