sixfour
Well-known member
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Featured
- #141
Sorry to hear that Arizona, happened to both my TRX (banged up front bumper) and Grand Cherokee L Summit Reserve (broken rear window). The shipping companies absolutely suck, you could image the hesitation of my sales rep to call me after the second car ordered in 6 months was damaged....I guess I’m just jealous but that spreadsheet said my 392 arrived on 5/3. Nobody called me. On 5/9 I emailed for an update and 2 days later Jackie responded that my Jeep was in but was damaged in shipping. Not sure why I wasn’t contacted and it took me asking plus 8 days to be told it was in. I emailed for an update last Wednesday and was told she had called the body shop and was waiting to hear back. I have had no response since. I’m in AZ and need to plan flights and hotels so the lack of response has been very frustrating. Just wish I had the same experience every one else seems to have had.
Have to admit, they did a great job fixing it but after a long wait on an order waiting another two / three weeks can be overbearing - hang in there. Took a while to get the parts especially on the broken rear window. Told my dealer if my 392 gets damaged don't even call me....