Wifi Not Offered

[msdwbroker]

Has anyone successfully enabled tge Wifi? I called At&t and they said Mopar was working through some issues but it isn’t currently available.??

 

[KungFu392]

Has anyone successfully enabled tge Wifi? I called At&t and they said Mopar was working through some issues but it isn’t currently available.??

I have had no luck either. Oddly, I have also not yet been able to cancel the wifi on my 2020, so I'm paying for the new owner right now! AT&T is the worst, but we're stuck with them.

 

[Guest862]

Yes I paid for a year and it functions about 70% of the time
I sometimes need to do a soft reset on the electrical or turn the engine back over to refresh it to get a signal

 

[thexr6]

Yes I paid for a year and it functions about 70% of the time
I sometimes need to do a soft reset on the electrical or turn the engine back over to refresh it to get a signal

I had an issue back in January - AT&T (new to me as j use another wireless for phone) was accommodating and helpful. After the trial plan expired and I paid for a service, the Wi-Fi simply did not work. After a week or so and a few phone calls book an appointment with the dealership, turns out it was a Uconnect update issue. Once the update was completed, I have not had a single issue with the dataplan, and i use it quite a bit (vehicle GC L ). Looks like I’ll take delivery in a couple weeks on the 392 ( ya baby!) and will use data on it as well, Assuming this 392 issue is resolved by then

 

[JD37064]

Just tried to renew my subscription for a long road trip and for the error message that the service is unavailable and they are working with Jeep to resolve the issue.

 

[JD37064]

That was the message i received- uconnect update resolved it.

How does one manually update uconnect? It seems like auto updates are pushed when available.

 

[thexr6]

Despite having “software updates “automatic, there was another update that the dealership had to do. There was no message or error, but because I could not resolve it after speaking to AT&T, I booked the appointment and within an hour it was fixed.
Version showing now (again 2021 Grand Cherokee L) Build Number: FCA-MY21.R17.99-PROD

 

[dog]

The jeep has the benefit of SIZE (over my iphone) to house any manner of decent cellular modems/antennas - can anyone confirm that having a wifi hotspot in the jeep gives better coverage or reliability than a typical cellphone already has?

 

[Battle.Rattle]

Has anyone successfully enabled tge Wifi? I called At&t and they said Mopar was working through some issues but it isn’t currently available.??

I got a hold of UConnect, two days ago (7/27/22) and they said AT&T no longer supports the version of the radio we have in the 392. It has nothing to do with Mopar/UConnect. There's no other resolution aside from getting a new head-unit.

My problem with this is Jeep is still advertising this as a feature and should offer some kind of resolution for this. It worked great for me when it worked.

If you're still paying the AT&T subscription, you better cancel.

 

[Viking Jeeper]

The jeep has the benefit of SIZE (over my iphone) to house any manner of decent cellular modems/antennas - can anyone confirm that having a wifi hotspot in the jeep gives better coverage or reliability than a typical cellphone already has?

I've never understood Wifi in a vehicle when I have a great iPhone. Never once used it in my 2015 GMC or the 392.

 

[Battle.Rattle]

I've never understood Wifi in a vehicle when I have a great iPhone. Never once used it in my 2015 GMC or the 392.

I could access wifi in areas where cell coverage was poor. Don't ask me how the technology works, I just know it worked for me.

 

[Viking Jeeper]

I could access wifi in areas where cell coverage was poor. Don't ask me how the technology works, I just know it worked for me.

Whats the story behind your member name here?

 

[Guest862]

I got a hold of UConnect, two days ago (7/27/22) and they said AT&T no longer supports the version of the radio we have in the 392. It has nothing to do with Mopar/UConnect. There's no other resolution aside from getting a new head-unit.

My problem with this is Jeep is still advertising this as a feature and should offer some kind of resolution for this. It worked great for me when it worked.

If you're still paying the AT&T subscription, you better cancel.

I’m not sure I prepaid the year at discount and it’s still functional as of a few minutes ago. I have not called them.

 

[Battle.Rattle]

Whats the story behind your member name here?

Retired military. Why do you ask?

 

[Viking Jeeper]

Retired military. Why do you ask?

Me too. We didn't really use that term in the Navy but I have been a part of the Navy Marksmanship Team and in service rifle a 4 man team event of prone rapid fire is called Battle Rattle.

 

[Battle.Rattle]

Me too. We didn't really use that term in the Navy but I have been a part of the Navy Marksmanship Team and in service rifle a 4 man team event of prone rapid fire is called Battle Rattle.

Thanks for your service.

I'm Air Force and we used the term for our gear/kit in the field and deployments.

I wheeled my 2015 JKU pretty hard and it started making sounds on daily drives, so I figured Battle Rattle was an appropriate name to give it.

Cheers

 

[Jeepstin392]

I have had no luck either. Oddly, I have also not yet been able to cancel the wifi on my 2020, so I'm paying for the new owner right now! AT&T is the worst, but we're stuck with them.

Call them. They’ll cancel it.
I was paying for the first few months and finally ended it due to the connection issues.
it’s not AT&T. It’s the head unit. It’s a known issue, which supposedly MOPAR is working through.

 

[guruman]

I could access wifi in areas where cell coverage was poor. Don't ask me how the technology works, I just know it worked for me.

Sorry for digging up an older topic, but I was trying to figure out why my wifi won't activate when I came to this thread.

Basically.... cellular devices designed to be held close to your head (ie your phone) are limited in output power to 6/10ths of a watt.
Other devices like the old bag phones ,and the cellular units in our Jeeps are limited to 3 watts of output power, moar power for longer distance connection and higher throughput speeds.

Just FYI

 

[Guest862]

I chose to renew the ATT WiFi today
It was on a yearly sub, and I added another year
The web portal would not cooperate and I had to call
Successful so far

Adding here to say I use the ATT system to upload my dash cam videos and grab signal sometimes where I cant otherwise on the phone; for some longer trips the passengers have enjoyed their devices. but, Blackue does have a cellular Wi-Fi device you can install as well which I believe you can then use as a wifi header like this UConnect provides (for the select few lucky ones where it’s actually functional )