- Joined
- Jul 12, 2022
- Messages
- 84
- Reaction score
- 138
- Location
- North Bend, WA
- Current Rides
- ‘23 JL 392 XR o|||||||o '18 Tesla Model X P100D
Sorry to resurrect this old thread, but just wanted to add my name to the growing list of transfer case failures. Mine failed at 2700 miles, and by failure, I mean full failure and inability to drive the vehicle forward or back. My SERV 4WD light originally came on at about 400 miles after a long road trip. In addition to the light, I noticed that at low speed (under 5mph) and full wheel deflection in either direction, it would feel like the front lockers were on and power sterring disabled - very sluggish through the turn basically (sorry, it's hard to explain).
After parking it overnight, it went off and only come back on very sporadically between 400 miles and 2700 miles (maybe 3 times over that period of time). My service center has been very responsive, concerned and engaged throughout thew process. They even sent me a photo of the transfer case fluid (below) to show how burned it was. They're not sharing a lot surrounding the exact cause of the failure, other than to say that the transfer case needs to be replaced. ETA on the parts (not currently backordered) is 5-7 days, mostly due to the long holiday weekend.
They also mentioned that FCA corporate specifically "tagged" the case and have assigned a regional account manager to help keep the repair process moving along as swiftly and painlessly as possible.
This is the first Jeep vehicle I've ever owned, and so far, I've been pretty impressed with the way they are handling this. It's a bummer that the QC at the factory (and as part of the vehicle design) let me down - but they are handling it right in terms of making it right.
I would be very interested in hearing others experiences with this. I'll keep this thread updated with my own.
After parking it overnight, it went off and only come back on very sporadically between 400 miles and 2700 miles (maybe 3 times over that period of time). My service center has been very responsive, concerned and engaged throughout thew process. They even sent me a photo of the transfer case fluid (below) to show how burned it was. They're not sharing a lot surrounding the exact cause of the failure, other than to say that the transfer case needs to be replaced. ETA on the parts (not currently backordered) is 5-7 days, mostly due to the long holiday weekend.
They also mentioned that FCA corporate specifically "tagged" the case and have assigned a regional account manager to help keep the repair process moving along as swiftly and painlessly as possible.
This is the first Jeep vehicle I've ever owned, and so far, I've been pretty impressed with the way they are handling this. It's a bummer that the QC at the factory (and as part of the vehicle design) let me down - but they are handling it right in terms of making it right.
I would be very interested in hearing others experiences with this. I'll keep this thread updated with my own.