Tazer TL Mini - No Menu in EVIC

Paperboy97 · Aug 9, 2022

I installed a new Tazer TL Mini in my 2022 392 a couple weeks ago. Plugs went in just fine, the lights came on and acted like good communication. I put the vehicle in RUN, motor off, doors closed, foot of brake. I set the display to the audio selection (#7 in menu). I hold the left arrow on the left side of the steering wheel and hit the “cancel” on the right side of steering wheel. I do not get any changes in the display - just stays on Audio. I have tried it with radio on, radio off, engine on, in ACC mode. Tried other combinations of buttons and nothing. After these attempts, I reinstalled the firmware, even though it was the latest/said I already have it. Still no difference. I’ve read over the instructions a dozen times to see if I’m missing something simple, watched videos and I feel I’ve done everything right. Any help would be appreciated. I have contacted Zautomotive via email with no response. Just been super busy and need to get this working or send back.

thexr6 · Aug 9, 2022

Following

Smess · Aug 10, 2022

Did you happen to buy the extension cable so when you take to the dealer it is a lot easier to plug in to the extension than the origin lplace it was seated

Paperboy97 · Aug 10, 2022

Smess said:
Did you happen to buy the extension cable so when you take to the dealer it is a lot easier to plug in to the extension than the origin lplace it was seated

No, I’ve thought about it after how tight it is to get in there. Wanted to make sure it was going to work for me first though.

Guest862 · Aug 10, 2022

Certainly odd. I’ve had issues with the Tazer Mini but not this one.

[email protected]

Bocephus · Aug 10, 2022

Wonder if it was married to a VIN at some point (though I realize you said it’s new) and needs unmarrying? Maybe try the unmarry procedure and see if that brings any change? I had success engaging with Z automotive yesterday via text message, via the number listed on their website for support.

Paperboy97 · Aug 10, 2022

Bocephus said:
Wonder if it was married to a VIN at some point (though I realize you said it’s new) and needs unmarrying? Maybe try the unmarry procedure and see if that brings any change? I had success engaging with Z automotive yesterday via text message, via the number listed on their website for support.

Thanks. I did get a response from the Facebook messenger. They gave me a procedure to RECOVER it. Said that should resolve. Did not get a chance to get to it tonight, will let you know how it goes. Appreciate the comments!

Paperboy97 · Aug 12, 2022

After doing the Recovery process, it still did not work. I sent video of what I was seeing and got this response.

I’m sending the unit back for a replacement.

thexr6 · Aug 12, 2022

Sorry to see you having troubles with us. I use mine successfully w no issues in my 2020 and just received a unit for my 392. Despite the hassle, once you get it going, I’m confident that you’ll be glad that you have it.

Smess · Aug 12, 2022

Get a refund, they have an issue right now that cant resolve.

If u want call me and i explain but u wil thanks me later

justjoez · Aug 12, 2022

We don't have an issue that can't be resolved. You may have an issue with your (which we haven't gotten to the bottom of as I don't have enough info from you yet) but that doesn't mean anyone else has an issue.

Paperboy97 · Aug 19, 2022

We will see. I did have to pay to send it back for a replacement, which don’t seem right. Not my fault it didn’t work. Supposed to be here tomorrow. I want it to work, lots of good reviews, so I’m confident it will get resolved.