Jeep's Response to Silver Vs Gold Tailgate Plates

[Asuperheat]

I have been trying to get the correct tail gate plate for my 392 since I realized Jeep slipped me the wrong one. They have apparently issued a response that 392's built before June 21st have the "Silver Plate" this comes form Jeep customer service after I had them open a case file. I told them fine send me a silver one with the correct data on it, info on mine is "wrong". They had no answer so I'm waiting for a official response to that.

I think it has to be taken to them as the info is wrong, and it is clearly wrong on the silver plate. I think everyone with a silver plate should call customer service and open a case file specific to there vin#. This is apparently the only way they will make this right.

 

[Jjirish]

Thats bs. I just asked my dealership to order me one.

 

[Jjirish]

I mean jeeps response is bs... not your post lol.

 

[CBH]

I took my 392 to my dealer today. The Service Department documented my complaint but the Parts Department told me they can’t identify the Part #, so they can’t order the part. If anyone out there knows the Part #, please speak up. Thanks.

 

[CBH]

On the bright side, I guess all of us with pre-June 21st models (with the incorrect silver plate), now own limited production models of the Rubicon 392. Maybe some day one of these Jeeps will roll across the stage at a Mecum’s Auto Auction where the announcer will call attention to the silver plate as an identifier of early production models. If you can’t fix something; one way to deal with it is to rationalize “not" fixing it. Another reason not to fix it....I’m not excited about somebody, including me, having to drill out the existing rivets to install the correct plate.

 

[Asuperheat]

I mean jeeps response is bs... not your post lol.

All good, I know what you were saying.

I would buy one also if I had to since Jeep is too cheap to do the right thing and send the plates! Issue is no part number to order the plate.

 

[Asuperheat]

I took my 392 to my dealer today. The Service Department documented my complaint but the Parts Department told me they can’t identify the Part #, so they can’t order the part. If anyone out there knows the Part #, please speak up. Thanks.

Same experience I had, selling dealer and local dealer were unable to get a part number to order the plate.

My case file is still open so maybe I will eventually at least get a part number.

 

[Silver bullet]

On the bright side, I guess all of us with pre-June 21st models (with the incorrect silver plate), now own limited production models of the Rubicon 392. Maybe some day one of these Jeeps will roll across the stage at a Mecum’s Auto Auction where the announcer will call attention to the silver plate as an identifier of early production models. If you can’t fix something; one way to deal with it is to rationalize “not" fixing it. Another reason not to fix it....I’m not excited about somebody, including me, having to drill out the existing rivets to install the correct plate.

I took my 392 to my dealer today. The Service Department documented my complaint but the Parts Department told me they can’t identify the Part #, so they can’t order the part. If anyone out there knows the Part #, please speak up. Thanks.

I have found out the part number we're all looking for. I did post this on another thread but here is the number 68570513

 

[Asuperheat]

I have found out the part number we're all looking for. I did post this on another thread but here is the number 68570513

Got it, Thanks! Glad we got a number to work with now.

 

[Jjirish]

Any luck using that part number? I’m not having any

 

[BobT]

Any luck using that part number? I’m not having any

Me neither, My dealership didn't either, but they wrote down the number and said they'd try again Monday.

 

[Silver bullet]

Did you add the aa to the end of the number. I forgot to include them when I originally posted the part number that I got from the parts department. Mine is on order but of course it's on backorder.

 

[Asuperheat]

I did add AA to the end of it when I sent it to my sales guy. Parts was closed he was going to check on it. I need to check in with him to see where he got with it.

 

[Jjirish]

Did you add the aa to the end of the number. I forgot to include them when I originally posted the part number that I got from the parts department. Mine is on order but of course it's on backorder.

Who ordered it. Im just going to call them. My dealership us striking out even with the aa at the end

 

[White392]

Hello 392er’s,

I too reached out to Stellantis. Reveived same “smug” response. I saw another exchange on another forum, and a Jeep product manager weighed in with another seemingly smug response. I am disappointed to say the least. Like a lot of us on these forums, we have bought many Jeep vehicles over the years. I personally have 5 kids, their spouses, and grand kids who are and will be buying vehicles AND parts. I in particular will vote with my wallet for future purchases. This is such a “Nit” of an issue, and could have been handled in a much more professional, caring, and effective manner. Hopefully a true “Jeep Cares” employee (not a contract CS person) reads this and realizes that a cheap ass badge worth a few dollars has caused heartburn based on supplying bad info on the badge. C’ya

 

[Asuperheat]

Who ordered it. Im just going to call them. My dealership us striking out even with the aa at the end

My dealer says it's a good part number but has no description and shows none in stock and none available to order, not able to back order it at least right now.

 

[CBH]

My dealer ordered the plate (w/no description) a few days ago. Yesterday a Rep from "Jeep Wave" called in response to my on-line complaint. So, she said she would follow up with my dealer and get back to me in a few days. I’m still debating letting someone drill holes in my Jeep to swap out the plates; that’s why I ordered one to hang on to.

 

[BobT]

. My dealer ordered the plate (w/no description) a few days ago. Yesterday a Rep from "Jeep Wave" called in response to my on-line complaint. So, she said she would follow up with my dealer and get back to me in a few days. I’m still debating letting someone drill holes in my Jeep to swap out the plates; that’s why I ordered one to hang on to.

They would only be drilling the rivets. The new rivets should be the same size. This, of course is assuming that it's done correctly

 

[Asuperheat]

My dealer ordered the plate (w/no description) a few days ago. Yesterday a Rep from "Jeep Wave" called in response to my on-line complaint. So, she said she would follow up with my dealer and get back to me in a few days. I’m still debating letting someone drill holes in my Jeep to swap out the plates; that’s why I ordered one to hang on to.

Let us know if it shows up. My dealer has not been successful even being able to order it up to this point. If you get one maybe I should get your dealer's info so they can order me one.

 

[CBH]

They would only be drilling the rivets. The new rivets should be the same size. This, of course is assuming that it's done correctly

I have replaced rivets before so I am somewhat familiar with the task. My concerns (perhaps overrated) are: 1) the new rivets won't look like they were installed at the factory; and, 2) the possibility of introducing a new “buzzing” sound coming from the four leftover rivets vibrating from inside the confines of the tailgate. I’ll discuss this with the collision center before I allow the work to be done.