RugbyRef
Well-known member
Not sure if this has been posted here before (at least I couldn't find it in "search"), but it seems to be a very thorough guide on how to order a Jeep Wrangler from a dealership. I found this due to the fact that I am thinking of getting a second 392 and was interested in the process. Here's the link to the original post in the "JL Wrangler Forum": Order Guide.
Here it is in its entirety...multiple posts...sorry (all the credit for this goes to the author - "nerubi"):
"For those of you new to ordering a Wrangler I have put together a guide of the process to help you understand what is happening. Note: this was updated fall of 2020 but I haven't had the time right now to keep up with any changes that may of occurred.
Update: it saddens me to say that I have sold my Rubi last week due to advancing age and arthritis. Only bright side is that I received $2,000 more then I paid for it new 3 years ago. If there is anyone that knows more of the updated details of the build process you can talk to the administrator for permission to include them. Thank you for all the great responses to the guide.
WRANGLER ORDER, BUILD, DELIVERY PROCESS GUIDE
A guide to how the order, build and delivery process works. There is not an exact process but this is a guide to how it generally works. This is for US orders. Most applies to Canadian orders. It varies for other countries. Some of this document is based on experience, some on research, some on assumption and some on inference.
ORDER
A custom order requires you to work with an authorized Jeep dealership. Many of them are honest companies some are not so honest. All are franchises of FCA, not owned by FCA and only bound by the franchise agreement. Understand that FCA has limited control over dealer operations.
Dealers are compensated by FCA in various ways and it varies by dealer and region. Any factory incentives can vary by zip code. As you negotiate a proposed price for your order use caution when others advise you on what the final cost should be. Some markets do not offer large discounts while other markets may. And it can vary dealer by dealer in the same market.
Do research on what trim level and options you want to have and which ones would be nice before you talk with the dealer. Use Jeep.com to determine what is standard and what is optional for the different trim levels and what package interactions there are by building sample builds. Some options may require other options while some may exclude options you want. Use the current order guides in the Order, Pricing, Production, Tracking forum to see more details and what the Manufacturers Suggested Retail Price (MSRP) and the Factory Wholesale Price (FWP), also known as the invoice price, is for each trim and option. This is your starting point to negotiate.
Once you have a plan of what you want you can search for Wranglers sitting on local dealer lots to see what comes close. If you are sure you want to order one to meet your exact wants then start with the sales person. This guide is not a negotiating guide but what to expect from the process. At any particular time FCA may have some items on a hold or no order list, such as a particular engine, transmission or option. Dealers usually do not know when this hold will be lifted. Decide if it means you would rather wait until the hold is removed or if you are open to other choices.
Assuming you come to an agreement on a custom order and a price then you will want to get an order confirmation. Based on your state requirements it may be an actual contract with details of what happens under certain circumstances or it may be a list of options selected and an agreement on the price. This is not a binding contract. If FCA raises the price or incentives are no longer in effect when you get your order the dealer has a right to pass those costs on in the price. Usually you have to provide a deposit before the dealer will enter the order. Get a receipt for the deposit. Understand what the rules for the return of the deposit are before giving them the check.
Look for additional sources of free funding. FCA has affiliates that can get you a discount. They are associations, employers, etc. that support with a discount. Tread Lightly can get a 1% below invoice discount but you need to join at least a month before taking ownership to get the discount. Many of these are a discount below invoice and if you already have a quote lower some dealers will not take those additional discounts. Also, see if www.bonusdrive.com is providing a cash payment directly to you for buying select Jeep vehicles. There are a couple of requirements about what you are trading in or other vehicles you own plus you need to belong to an associated club or organization but Allstate may allow you to use them even if you do not have insurance from them. Lately it has been a $250 check for Wranglers.
Only certain staff can enter the order into the FCA database. Ask when it will be entered. Ask that they give you the Vehicle Order Number (VON) as soon as it is assigned, usually within one or two working days. Within five working days ask them for the Vehicle Identification Number (VIN), this is the method of tracking the vehicle for the rest of its life. When the VIN is available then tell the dealer you want a copy of the Priced Order Confirmation (POC). This gives your name, date of order, VON, VIN, maybe an estimated ship date (more on that later), a status (more later), your trim and options with the MSRP and FWP. It may also have other data such as dealer holdback, Friends and Family Price (FFP) or similar, Employee Price (EP). This is an important document to have for future issues that may arise.
The dealer may show/give you a Configuration Preview sheet as you work through options and pricing. This is not the POC. You will see a Build Priority of 99 on it. On the POC you will see a Build Priority of 01 which means the order was submitted, the computer accepted it, there were no errors on the order and it is now in D status.
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Here it is in its entirety...multiple posts...sorry (all the credit for this goes to the author - "nerubi"):
"For those of you new to ordering a Wrangler I have put together a guide of the process to help you understand what is happening. Note: this was updated fall of 2020 but I haven't had the time right now to keep up with any changes that may of occurred.
Update: it saddens me to say that I have sold my Rubi last week due to advancing age and arthritis. Only bright side is that I received $2,000 more then I paid for it new 3 years ago. If there is anyone that knows more of the updated details of the build process you can talk to the administrator for permission to include them. Thank you for all the great responses to the guide.
WRANGLER ORDER, BUILD, DELIVERY PROCESS GUIDE
A guide to how the order, build and delivery process works. There is not an exact process but this is a guide to how it generally works. This is for US orders. Most applies to Canadian orders. It varies for other countries. Some of this document is based on experience, some on research, some on assumption and some on inference.
ORDER
A custom order requires you to work with an authorized Jeep dealership. Many of them are honest companies some are not so honest. All are franchises of FCA, not owned by FCA and only bound by the franchise agreement. Understand that FCA has limited control over dealer operations.
Dealers are compensated by FCA in various ways and it varies by dealer and region. Any factory incentives can vary by zip code. As you negotiate a proposed price for your order use caution when others advise you on what the final cost should be. Some markets do not offer large discounts while other markets may. And it can vary dealer by dealer in the same market.
Do research on what trim level and options you want to have and which ones would be nice before you talk with the dealer. Use Jeep.com to determine what is standard and what is optional for the different trim levels and what package interactions there are by building sample builds. Some options may require other options while some may exclude options you want. Use the current order guides in the Order, Pricing, Production, Tracking forum to see more details and what the Manufacturers Suggested Retail Price (MSRP) and the Factory Wholesale Price (FWP), also known as the invoice price, is for each trim and option. This is your starting point to negotiate.
Once you have a plan of what you want you can search for Wranglers sitting on local dealer lots to see what comes close. If you are sure you want to order one to meet your exact wants then start with the sales person. This guide is not a negotiating guide but what to expect from the process. At any particular time FCA may have some items on a hold or no order list, such as a particular engine, transmission or option. Dealers usually do not know when this hold will be lifted. Decide if it means you would rather wait until the hold is removed or if you are open to other choices.
Assuming you come to an agreement on a custom order and a price then you will want to get an order confirmation. Based on your state requirements it may be an actual contract with details of what happens under certain circumstances or it may be a list of options selected and an agreement on the price. This is not a binding contract. If FCA raises the price or incentives are no longer in effect when you get your order the dealer has a right to pass those costs on in the price. Usually you have to provide a deposit before the dealer will enter the order. Get a receipt for the deposit. Understand what the rules for the return of the deposit are before giving them the check.
Look for additional sources of free funding. FCA has affiliates that can get you a discount. They are associations, employers, etc. that support with a discount. Tread Lightly can get a 1% below invoice discount but you need to join at least a month before taking ownership to get the discount. Many of these are a discount below invoice and if you already have a quote lower some dealers will not take those additional discounts. Also, see if www.bonusdrive.com is providing a cash payment directly to you for buying select Jeep vehicles. There are a couple of requirements about what you are trading in or other vehicles you own plus you need to belong to an associated club or organization but Allstate may allow you to use them even if you do not have insurance from them. Lately it has been a $250 check for Wranglers.
Only certain staff can enter the order into the FCA database. Ask when it will be entered. Ask that they give you the Vehicle Order Number (VON) as soon as it is assigned, usually within one or two working days. Within five working days ask them for the Vehicle Identification Number (VIN), this is the method of tracking the vehicle for the rest of its life. When the VIN is available then tell the dealer you want a copy of the Priced Order Confirmation (POC). This gives your name, date of order, VON, VIN, maybe an estimated ship date (more on that later), a status (more later), your trim and options with the MSRP and FWP. It may also have other data such as dealer holdback, Friends and Family Price (FFP) or similar, Employee Price (EP). This is an important document to have for future issues that may arise.
The dealer may show/give you a Configuration Preview sheet as you work through options and pricing. This is not the POC. You will see a Build Priority of 99 on it. On the POC you will see a Build Priority of 01 which means the order was submitted, the computer accepted it, there were no errors on the order and it is now in D status.
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