RugbyRef
Well-known member
When I picked up my Jeep 392 just over a month ago, the dealer did the typical walk-around showing me all of the features...blah, blah, blah. He, also, handed me two key fobs. During the walk-around, he only used one of the fob's, if I remember correctly. Fast forward - I had a 3.5 hour drive home, so I thanked him and left. The next day I went and experimented with both of the fob's and found one worked and the other did not. Both of them had the same dealer-supplied tag on them with the VIN, etc. The key fob that would not work correctly would not even lock/unlock the doors with the physical key either. Called the dealership and they said it must have gotten switched around, so I overnighted it back to them. Turns out, they could not find my other key, so they sent me a check for the cost of a new key plus programming. Very nice of them!
Called three dealer service departments close to me and all three quoted different fee's. Keep in mind that the new key is laser cut from the vendor based on VIN. Here's what I was dealing with:
Dealer #1 - $179.00 for the fob plus laser cut for the metal key. $100.00 to program it.
Dealer #2 - $199.00 for the fob, laser cut, and programming.
Dealer #3 - $179.00 for the fob. $50.00 for laser cut (this from the service manager). $100.00 to program it.
Obviously I went with dealer #2, but not without making the service manager at dealer #3 squirm a bit. I asked to see where the pricing for the laser cut came from and he hung up on me. Just so happens, the GM of that dealership and I are past rugby team members. So I called him. Apparently this has happened before with this particular service manager, so I think my friend is going to make a long-needed change in that department.
Moral of the story - MOPAR (or their vendor) cuts the keys based on the VIN. It is included in the price of the fob itself. Or...so I am led to believe.
Called three dealer service departments close to me and all three quoted different fee's. Keep in mind that the new key is laser cut from the vendor based on VIN. Here's what I was dealing with:
Dealer #1 - $179.00 for the fob plus laser cut for the metal key. $100.00 to program it.
Dealer #2 - $199.00 for the fob, laser cut, and programming.
Dealer #3 - $179.00 for the fob. $50.00 for laser cut (this from the service manager). $100.00 to program it.
Obviously I went with dealer #2, but not without making the service manager at dealer #3 squirm a bit. I asked to see where the pricing for the laser cut came from and he hung up on me. Just so happens, the GM of that dealership and I are past rugby team members. So I called him. Apparently this has happened before with this particular service manager, so I think my friend is going to make a long-needed change in that department.
Moral of the story - MOPAR (or their vendor) cuts the keys based on the VIN. It is included in the price of the fob itself. Or...so I am led to believe.