Getting to Guinea Pig the Gorilla Glass Repair/Replacement Warranty...

SecurityChris

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Took a hard hit on the highway last week, immediately cracked and is continuing to spread even without extreme temp changes. The glass is covered by a two year warranty by Mopar so the dealership took pictures to send in today and will call me back once they hear back. They haven't had to deal with this so no one on staff is sure of the repair process lol. I think the most annoying thing was this glass is what delayed my build for a while, and I only had the Jeep 21 days when it cracked... my kind of luck.

Anyone gone through this process yet?

Crack.jpg
 

tjohnson

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I got hit with a rock on the highway a few weeks ago. It left a good mark (right in the driver's line of site), but it has not fully cracked yet. I'm sure once the weather changes it will spread. I'd love to hear how this process goes for you so I can know what to expect with my dealer. :)
 
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SecurityChris

SecurityChris

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@tjohnson will do, so far the first step was I had to be the one to tell the service department there's a 2 year Mopar warranty on Gorilla Glass :ROFLMAO: it's a first for all of them.

@YukonCornelius that Gorilla is the reason I don't want to put my TX registration sticker on yet lol
 
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SecurityChris

SecurityChris

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@tjohnson just updating you for when it's your turn:
-Dealer took the photos Monday afternoon
-Jeep approved the replacement this morning no hassle (Friday)
-New windshield is ordered, service is hoping to see it by next Wednesday (we'll see lol - Unless I get to line jump because it's warranty work, there's a customer at that dealership who has a regular windshield and ordered Gorilla Glass after the fact that's been waiting a few months.)
 

tjohnson

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Thanks for the update. I'll post my results at my dealer once I am able to go in.
 
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SecurityChris

SecurityChris

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Thanks for the update. I'll post my results at my dealer once I am able to go in.
Just an update, might be worth your while to go in sooner than later if you haven't, I knew my service guy was over confident on the shipping time. I'm still waiting for glass, just watching the crack grow and grow
 

Hydro Blue 392

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Just an update, might be worth your while to go in sooner than later if you haven't, I knew my service guy was over confident on the shipping time. I'm still waiting for glass, just watching the crack grow and grow
I placed my build order before gorilla glass option was added. I've had my 392 for 4 months. My regular windshield has numerous chips after 5,700 miles on it. Then 2 weeks ago finally got a hit that left a 6 inch crack which is quickly growing. I placed order for gorilla glass replacement the day after. So the windshield came in 3 days ago. I thought it was very fast. The windshield tech called today and said it's not the correct windshield, it's not compatible with the warning system sensor. Do you know if yours had a special part number? My dealer says they can only find 1 part number.
Thanks for info you can pass.
Also, a friend of mine says he thinks my windshield, for the amount of chips it accumulated after only 5,700 miles, that is rocks being thrown up and forward from the front tires since there's no full bumper or guard in front. Any thoughts?
 

Viking Jeeper

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a friend of mine says he thinks my windshield, for the amount of chips it accumulated after only 5,700 miles, that is rocks being thrown up and forward from the front tires since there's no full bumper or guard in front. Any thoughts?
What tires/wheels do you have? Could be an important data point if you have a wider stance.
 
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SecurityChris

SecurityChris

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I placed my build order before gorilla glass option was added. I've had my 392 for 4 months. My regular windshield has numerous chips after 5,700 miles on it. Then 2 weeks ago finally got a hit that left a 6 inch crack which is quickly growing. I placed order for gorilla glass replacement the day after. So the windshield came in 3 days ago. I thought it was very fast. The windshield tech called today and said it's not the correct windshield, it's not compatible with the warning system sensor. Do you know if yours had a special part number? My dealer says they can only find 1 part number.
Thanks for info you can pass.
Also, a friend of mine says he thinks my windshield, for the amount of chips it accumulated after only 5,700 miles, that is rocks being thrown up and forward from the front tires since there's no full bumper or guard in front. Any thoughts?
Sorry for the delay, been hectic with school and work, this is the part number off the glass P68522633AB. As for the amount of chips, I ran my JK for 14 years with minimal flare coverage, a mid width bumper, and a wide stance w/ 3 inch lift. It didn’t really see any extra rocks or chipping, it’s most likely just the nature of the beast with how hard of an angle the wrangler windshields are compared to other cars. I went through about 4 or 5 windshields over that span which is why they’re pushing GG so hard but can’t even keep up production lol. But that’s just my two cents and I’m sure there are people smarter than me with some hard science on here who could contribute more.
 

Hydro Blue 392

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Sorry for the delay, been hectic with school and work, this is the part number off the glass P68522633AB. As for the amount of chips, I ran my JK for 14 years with minimal flare coverage, a mid width bumper, and a wide stance w/ 3 inch lift. It didn’t really see any extra rocks or chipping, it’s most likely just the nature of the beast with how hard of an angle the wrangler windshields are compared to other cars. I went through about 4 or 5 windshields over that span which is why they’re pushing GG so hard but can’t even keep up production lol. But that’s just my two cents and I’m sure there are people smarter than me with some hard science on here who could contribute more.
Yeah it's strange to me. My previous Wrangler was Sahara JL driven 3 years didn't have any chips or cracks. Same angle as this rubicon windshield, it's just higher up and no full front bumper like the Sahara has. So I wonder is it really something to think about that rocks may be flying forward and up then the windshield catch it. I have had small rocks hit and I'm the only one on the road. Just didn't realize they may be causing chips all over the windshield. But then again, may be from traffic too.
 
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