Have to give a good word about Firkins Jeep in Bradenton, Florida. In Florida, the world capital of sleazy car dealerships, they came through for me. When I started the buying process in early September, I shopped around. Firkins CDJR was the only dealer in my area that wasn’t adding a ridiculous ”market adjustment“ adder for a 392XR. Not only that, my 392XR was built in just two months! Took several weeks for shipping to south Florida from the factory after that, but that was out of their control.
I hate buying new cars and dealing with car salesmen. But Firkins had nice customer service reps that made me feel wanted. They wanted to make sure the salesman was doing his job. It’s like they have a layer of customer service in addition to the sales department. So if you have a problem with sales, customer service would go to bat for you. The sales manager Mark Russell is good to deal with too. He’s to the point and no BS.
When I noticed a few things missing from inside my new Jeep, it was discovered the prep guy forgot to put them back in after detailing my Jeep. So one of the Firkins finance guys delivered the stuff to my house. You read that right.
This dealership is family owned and has been around for 65 years. I think that makes a difference.
I hate buying new cars and dealing with car salesmen. But Firkins had nice customer service reps that made me feel wanted. They wanted to make sure the salesman was doing his job. It’s like they have a layer of customer service in addition to the sales department. So if you have a problem with sales, customer service would go to bat for you. The sales manager Mark Russell is good to deal with too. He’s to the point and no BS.
When I noticed a few things missing from inside my new Jeep, it was discovered the prep guy forgot to put them back in after detailing my Jeep. So one of the Firkins finance guys delivered the stuff to my house. You read that right.
This dealership is family owned and has been around for 65 years. I think that makes a difference.
