Anyone having issues with CarPlay disconnecting from iPhone

[Truckdriver]

Wondering if anyone is having CarPlay issues?
I’ve had almost the same identical issues with my 2019 Rubicon where the iPhone would be kicked out of CarPlay.

This seems to happen regardless of where the phone USB is plugged in.

I took my 2019 Rubicon to the dealer and they made it sound like it was an issue with the software. Has anyone heard anything else?

 

[JLUR392]

Wondering if anyone is having CarPlay issues?
I’ve had almost the same identical issues with my 2019 Rubicon where the iPhone would be kicked out of CarPlay.

This seems to happen regardless of where the phone USB is plugged in.

I took my 2019 Rubicon to the dealer and they made it sound like it was an issue with the software. Has anyone heard anything else?

Yes,
All the exact same symptoms in my 2018 Rubicon. They claimed software each time and "updates", but it never got fixed until I had my radio replaced completely this year (due to a bad screen), but the car play hasn't had an issue since.

 

[Truckdriver]

Yes,
All the exact same symptoms in my 2018 Rubicon. They claimed software each time and "updates", but it never got fixed until I had my radio replaced completely this year (due to a bad screen), but the car play hasn't had an issue since.

Wow! That’s great news.
wonder how they haven’t figured this out. I’m sure we’re not the only ones with this goin on. Seems that if the dealers know about the problem and call it software, BUT IT DOESNT FIX IT...well didn’t that just helped isolate the issue

 

[Hclassic]

Wondering if anyone is having CarPlay issues?
I’ve had almost the same identical issues with my 2019 Rubicon where the iPhone would be kicked out of CarPlay.

This seems to happen regardless of where the phone USB is plugged in.

I took my 2019 Rubicon to the dealer and they made it sound like it was an issue with the software. Has anyone heard anything else?

Mine does the same thing. It’s very intermittent. 2 issues. #1 If I plug my iPhone in and UConnect doesn’t find it I need to shut the car off open the door to shut the radio off completely and turn phone off and on. This seems to reset the system. #2. If UConnect can see that you are plugged and it shows you’re in Car Play but you can’t play music from your iPhone….ready….This sounds weird.… the dealer told me to do this and it worked... turn the radio to AM for a few seconds and then go back to car play. Seems to work every time on mine. Hope this works for you.

 

[Truckdriver]

Mine does the same thing. It’s very intermittent. 2 issues. #1 If I plug my iPhone in and UConnect doesn’t find it I need to shut the car off open the door to shut the radio off completely and turn phone off and on. This seems to reset the system. #2. If UConnect can see that you are plugged and it shows you’re in Car Play but you can’t play music from your iPhone….ready….This sounds weird.… the dealer told me to do this and it worked... turn the radio to AM for a few seconds and then go back to car play. Seems to work every time on mine. Hope this works for you.

Yea, sounds weird but I’ll give it a try. Thanks for the info!

 

[Hclassic]

Yea, sounds weird but I’ll give it a try. Thanks for the info!

Yea, sounds weird but I’ll give it a try. Thanks for the info!

Good luck. Hope it works. Let me know.

 

[mmaaiinnee]

I'm also having this issue. Symptoms for me are never at startup, but driving around. Carplay disconnects as if there's no phone plugged in. I have to disconnect and reconnect the phone.

I have tried:

- multiple cables
- multiple USB ports in the car
- multiple phones

so I know it's not a hardware issue, at least outside the Jeep. I also know it's not an Apple software issue because Carplay works great with my other 2 cars...and you're all reporting this issue here too. This seems to be a Jeep problem.

I'm happy to hear what JLUR392 said above, that swapping the radio out fixed it in their Jeep. So...I guess I will ask for this sometime soon. If anyone else does in the meantime, please let us know your results.

 

[byhumba]

I'm also having this issue. Symptoms for me are never at startup, but driving around. Carplay disconnects as if there's no phone plugged in. I have to disconnect and reconnect the phone.

I have tried:

- multiple cables
- multiple USB ports in the car
- multiple phones

so I know it's not a hardware issue, at least outside the Jeep. I also know it's not an Apple software issue because Carplay works great with my other 2 cars...and you're all reporting this issue here too. This seems to be a Jeep problem.

I'm happy to hear what JLUR392 said above, that swapping the radio out fixed it in their Jeep. So...I guess I will ask for this sometime soon. If anyone else does in the meantime, please let us know your results.

Interesting. Hmm...I wonder if Android owners are having trouble with Android Auto.

 

[SmoothDriving479]

Could be software glitch. I'd try resetting the screen to factory settings by going to Settings > Reset

 

[mmaaiinnee]

Could be software glitch. I'd try resetting the screen to factory settings by going to Settings > Reset

thanks for this idea. unfortunately I tried this this morning and no luck. I got the radio reset - it was even showing me messages about downloading .jar (java files) in the bottom after startup, so it was clearly re-installing some of the apps on there.

as a test I plugged in carplay afterwards and got on a facetime call. After about 20 minutes the audio started getting sporadic, cut out, and then carplay disconnected entirely. same story. note the internet connection was fine (wi-fi 100% and stationary in my driveway), but no dice...not that the internet connection should matter for phone<->car comms.

 

[cgr]

Wondering if anyone is having CarPlay issues?
I’ve had almost the same identical issues with my 2019 Rubicon where the iPhone would be kicked out of CarPlay.

This seems to happen regardless of where the phone USB is plugged in.

I took my 2019 Rubicon to the dealer and they made it sound like it was an issue with the software. Has anyone heard anything else?

I know this is the 800 support line canned answer, but... I had the same exact issue but was using third party cable. Switched to an apple cable - all is fine now. Actually used two different apple cables - both worked flawlessly. No issues since.

 

[byhumba]

I know this is the 800 support line canned answer, but... I had the same exact issue but was using third party cable. Switched to an apple cable - all is fine now. Actually used two different apple cables - both worked flawlessly. No issues since.

Sometimes the solution is as simple as this.

 

[cgr]

Sometimes the solution is as simple as this.

true that

 

[mmaaiinnee]

I know this is the 800 support line canned answer, but... I had the same exact issue but was using third party cable. Switched to an apple cable - all is fine now. Actually used two different apple cables - both worked flawlessly. No issues since.

@cgr this is helpful. I went to the apple store and bought two new ones.

I tried the port inside the armrest and unfortunately that one disconnected w/apple cable within a minute or two. I then tried that cable with the port in the center of the dash (with the flip-up cover) and that has stayed connected for 24h...no issue yet. About ~2 hours of driving.

it seems a little worrisome since I now have had a failure in all ports. And I've had a failure with an apple cable, but not in all ports. It seems like it would be extra weird that both some ports and some cables are bad, implying it has to be a specific cable AND in a specific port. I can't help but assume I've just been lucky for the last day and it will disconnect soon from the center port...even with a reference apple cable.

In the meantime, my q to you: have you tried using the official cable in your armrest port for an extended period? If so, has that stayed connected fine?

 

[cgr]

@cgr this is helpful. I went to the apple store and bought two new ones.

I tried the port inside the armrest and unfortunately that one disconnected w/apple cable within a minute or two. I then tried that cable with the port in the center of the dash (with the flip-up cover) and that has stayed connected for 24h...no issue yet. About ~2 hours of driving.

it seems a little worrisome since I now have had a failure in all ports. And I've had a failure with an apple cable, but not in all ports. It seems like it would be extra weird that both some ports and some cables are bad, implying it has to be a specific cable AND in a specific port. I can't help but assume I've just been lucky for the last day and it will disconnect soon from the center port...even with a reference apple cable.

In the meantime, my q to you: have you tried using the official cable in your armrest port for an extended period? If so, has that stayed connected fine?

I think I must have jinxed us both. So I had been using a usb-c cable in port one (dash with cover). I then switched to a standard usb cable in armrest. Both cables being apple. The armrest one decided to drop yesterday, but it was after about 10 minutes - not the short time I experienced with the non apple cable. I did the reboot of the system, but have not had a chance to drive it again - so I cannot say if it is still happening or not.
Chris

 

[Guest284]

Interesting. Hmm...I wonder if Android owners are having trouble with Android Auto.

Yes, i have android, had the same continuous issue in my Sahara the first 2 years of owning. Finally had it replaced last summer because screen went blank. Worked great for about 4 months. Now it's back to its old Tom foolery. Was hoping my 392 system doesn't have the same irritating issue when it's delivered.

 

[mmaaiinnee]

just an update here from me. I haven't been using the Jeep as much, but I've probably logged 5 hours behind the wheel with no Carplay disconnect. The only reliable combo I've found that works is:

- USB-A connector in port one (dash)
- using apple cable

Using the apple cable (or any other cable) in the armrest still disconnects, so clearly there is a flaw here in the Jeep.

 

[cgr]

just an update here from me. I haven't been using the Jeep as much, but I've probably logged 5 hours behind the wheel with no Carplay disconnect. The only reliable combo I've found that works is:

- USB-A connector in port one (dash)
- using apple cable

Using the apple cable (or any other cable) in the armrest still disconnects, so clearly there is a flaw here in the Jeep.

I have found the same exact situation - additionally, I have tried both usb A and C apple cables with no disconnect if attached to port 1.
Chris

 

[Guest284]

Maybe reset the apps or uninstall completely, then plug into the media USB port to see if it will prompt you to download the app as the manual mentions. Everything I've read in the manual says to use media ports for smartphones. The console ports are described as for USB devices. Maybe that means your shuffles, ipods, and such. I've attached and highlighted for quick reference. Reads basically the same for Apple.

 

[mmaaiinnee]

MY TLDR at this point: avoid the USB ports in the armrest, and always use Apple cables.

So just to update on this, I've been using both port 1 (USB-C and USB-A) with Apple original cables without problem. The ones in the armrest disconnect with any cable, apple or not. And port 1 disconnects with non-apple cables that work in all other cars I've tried.

As for the armrest ports: Jeep is really screwing up here if the software in the car is activating Apple CarPlay when you plug into them....and then eventually failing. Further, the manual as shown above is ambiguous. It says you can play music through that port, and of course when you plug in your phone to that port, the Jeep chooses to activate CarPlay, and then the music doesn't work because the Jeep loses the connection. Pretty messed up. Just avoid it if you have the same problem.